Genesys GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration Online Training

Question #1 Select the applicable options for Genesys Cloud Architect. (Choose three.) A . Play pre-recorded messagesB . Convert text to speechC . Configure queuesD . Configure skillsE . Receive and route calls Reveal Solution Hide SolutionCorrect Answer: A,B,C A,B,C Explanation: Reference: https://help.mypurecloud.com/articles/architect-features/ Question #2 Policies automate repetitive quality management tasks . What items...

October 22, 2023 No Comments READ MORE +