Tag - Field Service Lightning Consultant exam

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work . How should a Consultant recommend accomplishing this in the Field Service mobile app?A . Create...

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?A . Create a...

Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?A . The service territories with fewer than 50 resource B. One service territory with four polygons C. Two service...

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians' view?A . Mini-Page Layouts B. Page Layouts C. Visualforce Pages D. Field SetsView AnswerAnswer: B

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account. Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answersA . Add each...

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration . Which three options are available to the Dispatcher? Choose 3 answersA . Select a Service Appointment from the list, press the “Edit” action and allocate the Resource....

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?A . Set the existing Service Appointment status...

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?A . Create a quick action on the work...

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?A . Use the Assets without Products report. B. Enable and customize the View Asset Hierarchy action. C. Create custom reports and reference the Parent Asset and Root...

A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician . What should a Consultant recommend to view and transfer parts between Technicians?A . Build a solution...