An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements.
What investigation technique should the analyst use?
A . Workshops.
B . Interviewing.
C . Ethnographic study
D . Prototyping.
Answer: D
Which of the following BEST describes an ethnographic study?
A . A study which uses prototype graphical screens to demonstrate a user requirement.
B . A study of users in their workplace undertaking representative simulated scenarios.
C . A study where the analyst spends an extended period of time in the target environment.
D . A study which ensures that the needs of a wide range of ethnic groups are considered.
Answer: C
A process model has been produced which includes diamond-shaped symbols.
What does this diamond-shaped symbol represent in the model?
A . A document.
B . An event.
C . A manual process.
D . A decision.
Answer: D
A well formed requirement is said to comply with which of the following acronyms?
A . MOSCO
C . SMAR
E . OSCA
G . MOS
Answer: B
Which of the following models shows the driving and resisting forces of change?
A . Force field analysis.
B . Five forces model.
C . Power/impact grid.
D . Learning cycle.
Answer: A
An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees.
How would this relationship be shown on an Entity Relationship diagram?
A . As (8..100) at the Department end of the relationship.
B . As a many-to-many between Department and Employee.
C . As a one-to-one between Department and Employee.
D . As a one-to-many between Department and Employee.
Answer: D
Which of the following may be used to document the outcomes of a workshop?
A . Mind maps.
B . Brainwriting.
C . Round robin.
D . Stepwise refinement.
Answer: A
Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?
A . SWOT analysis.
B . Resource audit.
C . Five-forces model.
D . Balanced business scorecard.
Answer: A
Which of the following describes a ‘rich picture’?
A . An organisation chart showing the most important stakeholders.
B . A swim-lane diagram highlighting the most costly processes.
C . A free-format drawing of a business situation under investigation.
D . A UML class diagram showing both attributes and operations.
Answer: C
Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?
A . Scenario analysis.
B . Protocol analysis.
C . Shadowing.
D . Activity sampling.
Answer: C