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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?A . Populate Assignment Group based on CI/SO B. Auto-populate ITSM Assignment Groups C. ITSM Assignment Lookup Rule D. Automatic Assignment for ITSMView AnswerAnswer: A
What are disadvantages of this approach?
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)A . Too many options may confuse users and increase mis-categorization B. Choices have no additional metadata to drive process C. It is difficult to implement D. It is not part of the baseline...
How should you update the catalog item?
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?A . Edit in Catalog Item Designer B. Edit in Item Designer C. Edit in Catalog Builder D. Edit in Form DesignerView AnswerAnswer: C
What Service Catalog capability can you use to generate these records?
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?A . Execution Plans B. Content Items C. Catalog Items D. Record ProducersView AnswerAnswer: D
Which capability provides visibility to data joined between multiple tables?
Which capability provides visibility to data joined between multiple tables?A . Database Views B. Metric Tables C. Published Reports D. Custom Tables E. Breakdown SourcesView AnswerAnswer: A
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?A . Editors B. Item Admins C. Item Owners D. AuthorsView AnswerAnswer: A
What should you suggest to make it easier for the change user?
A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?A . Use...
What baseline Change Flows support the baseline Normal Change model?
What baseline Change Flows support the baseline Normal Change model?A . Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks C. Change...
In what table are Change records stored?
In what table are Change records stored?A . Change [change_task] B. Change Request [rfc] C. Change Request [change_request] D. Change [change] E. Change [task_change]View AnswerAnswer: C
What are actions, which cannot be performed by anyone, even an administrator?
Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)A . Update Change Type on an existing change record B. Delete a Change record C. Delete a Standard Change Template D. Delete CAB DefinitionView AnswerAnswer: AC
