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What is a key difference between internal and external comments?
What is a key difference between internal and external comments?A . Internal comments can be seen by all usersB . External comments are visible only to project adminsC . Internal comments are only visible to team members within your organizationD . There is no differenceView AnswerAnswer: C
Which statement is true about the Polish translations?
Your site and service project are set to English as the default language, but you are beginning to add Polish translations. Which statement is true about the Polish translations?A . Polish translations will be visible to logged-in Polish customers automatically.B . Polish translations must be set as 'visible to customers'...
What should be done if a customer reports not receiving notifications?
What should be done if a customer reports not receiving notifications?A . Check if the customer's email is correctly listed in their profileB . Verify that the issue they are associated with is still activeC . Ensure that the notification scheme includes the customer for the relevant eventsD . All...
What role can an external user have in Jira Service Management?
What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C
Why would you add an article to multiple categories in a knowledge base?
Why would you add an article to multiple categories in a knowledge base?A . To confuse the readerB . To increase the article's visibilityC . To meet the system's minimum requirementsD . To use up extra storageView AnswerAnswer: B
What do you need to change to meet all requirements?
You need to configure the 'Time to assign' SLA with the following requirements: - Severity 1 issues should be assigned within 4 hours on a 24/7 calendar. - Severity 2 issues should be assigned within 4 hours during business hours. - Regardless of Severity, issues with a Standard Support Level...
What is the main functionality provided by integrating Jira Service Management with Halp?
What is the main functionality provided by integrating Jira Service Management with Halp?A . Automated SLA trackingB . Creating tickets from Slack conversationsC . Managing project resourcesD . Real-time customer feedback analysisView AnswerAnswer: B
What role can an external user have in Jira Service Management?
What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C
Which is a correct method to add request participants?
Which is a correct method to add request participants?A . By the project admin onlyB . Through a preset option on the request formC . Customers can add participants themselves through the portalD . Through a preset option on the request form and Customers can add participants themselves through the...
Where can you view the roles assigned to team members within a project?
Where can you view the roles assigned to team members within a project?A . In the project's 'People' sectionB . In the global settingsC . On the user's profile pageD . In the issue navigatorView AnswerAnswer: A
