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In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?A . The system stops routing calls because it cannot function without a private network.B . The private network data is rerouted automatically over the visible network.C...
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?A . 500B . 1000C . 2000D . 6000E . 76,000View AnswerAnswer: D
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?A . ccagentB . mdsC . routerD . opcView AnswerAnswer: B
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?A . Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.B . Add team in ICM, add...
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)A . No network VRU is configured for the routing client.B . VRU PIM just got out of service.C . Incorrect media file name.D . Send to originator...
Which three rules apply when configuring agent teams? (Choose three.)
Which three rules apply when configuring agent teams? (Choose three.)A . An agent can be a member of only one agent team.B . An agent can be a member of multiple agent teams.C . An agent team can have only one primary supervisor.D . An agent team can have multiple...
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?A . Cisco Unified ICM call router and loggerB . Cisco Unified ICM call router and administrative workstationC . Cisco Unified ICM call router and peripheral...
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?A . A total of 100 sign-out reason codes and not ready reason codes.B . 50 sign-out reason codes and 50 not ready reason codes for a total of 100.C . 100 sign-out reason...
Which service must be restarted for changes to take effect?
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?A . Cluster ManagerB . System Application AgentC . Cisco DBD . Cisco TomcatE . Cisco DirsyncView...
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?A . 100 ms, 3 heartbeatsB . 100 ms, 5 heartbeatsC . 400 ms, 3 heartbeatsD . 400 ms, 5 heartbeatsE . The heartbeat interval and maximum missed...
