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Which configuration by an administrator in Agent Desk Settings allows this action?
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?A . Wrap-up on Incoming, set to Required B. Enable "Require Logout Reason" C. Enable "Require Idle Reason" D. Wrap-up on...
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)A . Report Designer B. Dashboard Administrator C. Security Administrator D. Report Definition Designer E. Security Configuration DesignerView AnswerAnswer: A, D
How can the Extension Mobility feature be described?
How can the Extension Mobility feature be described?A . As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent. B. As part of the configuration, both device profiles and phones need to be added to the pg...
How are additional ICM Tools added?
How are additional ICM Tools added?A . Script Editor is available in the PG and ICM Router server. B. PG Server node will add the additional tools provided in the Administration Tools folder. C. Admin Server node will add the additional tools provided in the Administration Tools folder. D. The...
How many Workflows are supported by Finesse?
How many Workflows are supported by Finesse?A . up to 20 Workflows with 5 per Team B. up to 100 Workflows with 5 per Team C. up to 100 Workflows with 20 per Team D. up to 200 Workflows with 20 per TeamView AnswerAnswer: C
What value is used for Variable REQUERY_NO ANSWER?
What value is used for Variable REQUERY_NO ANSWER?A . 1 B. 2 C. 3 D. 4View AnswerAnswer: A
Which .bat file displays the status of the VXML server and the applications running?
Which .bat file displays the status of the VXML server and the applications running?A . ResumeApp.bat B. Stalus.bat C. Update.bat D. Deploy.batView AnswerAnswer: B
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?A . ICM sends an Agent Label, which prompts a command to CVP. B. ICM responds to the Route Request by running a Routing Script. C. ICM responds to the Route Request by running an Administrative...
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)A . access a database and provide the caller with all the needed information to complete the transaction (Self Service) B. TCP/IP connections through the network C. reporting D. heartbeat mechanism between Contact Center...
Which variable remains available to all scripts in the system until reset?
Which variable remains available to all scripts in the system until reset?A . Caller Entered digits B. Call variable C. User variable D. Peripheral variableView AnswerAnswer: C
