500-052 exam

What are the peripheral variables in the Set Enterprise Call Info step related to?A . call variablesB . custom variablesC . script parameters that are passed from the application configurationD . ECC variablesView AnswerAnswer: A

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)A . Collect the thread dump for Cisco Unified CCX EngineB . Check to see if the customer has installed any third party applicationsC . Collect engine heap performance...

What are the peripheral variables in the Set Enterprise Call Info step related to?A . call variablesB . custom variablesC . script parameters that are passed from the application configurationD . ECC variablesView AnswerAnswer: A

If you use skills-based routing, where is the agent selection criteria defined?A . in the Contact Service Queue definitionB . In the Resource definitionC . in the Skill definitionD . in the Skill Group definitionView AnswerAnswer: A

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?A . 200B . 400C . 300D . 150View AnswerAnswer: C

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?A . 75B . 25C . 50D . 120View AnswerAnswer: D

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)A . Collect the thread dump for Cisco Unified CCX EngineB . Check to see if the customer has installed any third party applicationsC . Collect engine heap performance...

You are designing a Cisco Unified Contact Center Express system with these four requirements • 250 configured agents • a maximum of 150 agents that are logged in at any time • 30 agents that are able to make outbound calls • 20 agents that are able to answer emails...

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?A . 200B . 400C . 300D . 150View AnswerAnswer: C

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)A . A supervisor can use Finesse IPPA to act as an agent and accept calls.B . An agent can sign in to Finesse IPPA and initiate call recording.C . A supervisor can sign in...