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Which product provides these capabilities at the lowest cost?
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and...
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?A . 300B . 150C . 400D . 50View AnswerAnswer: B
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?A . MediaB . DatabaseC . Unified CM TelephonyD . Configuration datastoreView AnswerAnswer: B
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
Which step library is included in the license for Cisco Unified Contact Center Express Standard?A . document stepsB . email stepsC . ICM stepsD . database stepsView AnswerAnswer: A
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?A . 300B . 150C . 400D . 50View AnswerAnswer: B
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?A . SMTP serverB . ASR or TTS serversC . wallboard serverD . enterprise databaseView AnswerAnswer: B
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)A . A supervisor can use Finesse IPPA to act as an agent and accept calls.B . An agent can sign in to Finesse IPPA and initiate call recording.C . A supervisor can sign in...
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?A . 300B . 150C . 400D . 50View AnswerAnswer: B
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Where can you start, stop, and restart Cisco Unified Contact Center Express services?A . the system page on Cisco Unified Contact Center Express AdministrationB . Cisco Desktop AdministrationC . Control Center on Cisco Unified Contact Center Express Service abilityD . Cisco Unified Communications Operating System AdministrationView AnswerAnswer: C
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Where can you start, stop, and restart Cisco Unified Contact Center Express services?A . the system page on Cisco Unified Contact Center Express AdministrationB . Cisco Desktop AdministrationC . Control Center on Cisco Unified Contact Center Express Service abilityD . Cisco Unified Communications Operating System AdministrationView AnswerAnswer: C
