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Which of the following sign-on options would allow any employee the ability to unlock the kiosk?
A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability...
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:A...
Which of the following should a technician investigate NEXT to resolve the issue?
A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?A . Enable firewall ACLs. B. Examine the localhost file entries. C. Verify...
In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).
In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO). A. A new IT policy requires users to set up a lock screen PIN. B. A user is overseas and wants to use a compatible international SIM Card. C. A user left the phone...
Which of the following filesystems is supported by both OS types?
A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?A . NTFS B. APFS C. ext4 D. exFATView AnswerAnswer: D Explanation: The filesystem that is supported...
Which of the following would BEST mitigate this threat?
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?A . Encryption at rest B. Account lockout C. Automatic screen lock D. AntivirusView AnswerAnswer: B Explanation:...
Which of the following is a consequence of end-of-lite operating systems?
Which of the following is a consequence of end-of-lite operating systems?A . Operating systems void the hardware warranty. B. Operating systems cease to function. C. Operating systems no longer receive updates. D. Operating systems are unable to migrate data to the new operating system.View AnswerAnswer: C Explanation: End-of-life operating systems...
Which of the following BEST describes the technician's actions?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?A . Avoid distractions B. Deal appropriately with customer's confidential material . C. Adhere to user privacy...
Which of the following should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A. Have the user provide a callback phone number to be added...
