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What role does the Engagement Manager play before the Workshop? (Choose two.)
What role does the Engagement Manager play before the Workshop? (Choose two.)A . Project ManagerB . Acts as intermediaryC . Provides answers to technical problemsD . Assists with technical requirementsView AnswerAnswer: AD Explanation: Reference: https://jobs.jobvite.com/servicenow/job/oKxz8fwI
What should be emphasized when designing solutions? (Choose three.)
What should be emphasized when designing solutions? (Choose three.)A . Minimize customizationsB . Focus Out-of-the-box functionalityC . Design for ScalabilityD . Mobile friendly functionalityView AnswerAnswer: BCD
Which of the following is a condition for matching rules?
Which of the following is a condition for matching rules?A . Agent domainB . AssignmentC . SwitchingD . Specific case attributesView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-rules.html
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)A . Define the Business Pain PointsB . Provide consistent service to customersC . Have a clear understanding of the use casesD . Define the number of hours needed to develop the associated requirementsE . Implementation...
What should be part of the pre-engagement collateral?
What should be part of the pre-engagement collateral?A . Frequently Asked Questions (FAQ)B . Scoping GuideC . Customer Service roles templateD . Stock Keeping Unit (SKU) and pricing sheetView AnswerAnswer: C Explanation: Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/dssim.pdf (2)
