SAP C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 Online Training

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1. Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

2. Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

3. Which of these objects are NOT associated with SAP Jam groups?

4. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

5. Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

6. Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

7. Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

8. Which key user features allow you to change field properties on the SAP Service Cloud Ul?

9. You set up an e-mail channel to process incoming tickets and create new customers for unknown senders .

Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

10. What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.


 

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