SAP C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 Online Training
SAP C_C4H510_04 Online Training
The questions for C_C4H510_04 were last updated at May 04,2024.
- Exam Code: C_C4H510_04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Latest update: May 04,2024
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A . Set the access rights to edit.
- B . Set the read and write access to restricted.
- C . Set the read access to restricted.
- D . Set the access rights to display.
- E . Set the write access to restricted.
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A . FSM
- B . Time recording
- C . Manual Routing
- D . MRS
- E . Activity Planner
Which of these objects are NOT associated with SAP Jam groups?
- A . Products
- B . Sales orders
- C . Opportunities
- D . Tickets
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
- A . Service level of incoming tickets
- B . Status
- C . Service category
- D . Ticket due date
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A . Customer
- B . Product
- C . Contract
- D . Installed base
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
- A . Fine-tuning is the process of generating the activity list by answering questions about which business processes will be
implemented. - B . Scoping is automatically generated by the system based on your fine-tuning decisions.
- C . The activity list is automatically generated by the system based on your scoping decisions.
- D . Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A . At least one service object needs to be assigned.
- B . A service contract is active.
- C . A customer needs to be assigned.
- D . Address mismatches must be corrected first.
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A . Code list restriction
- B . Workflow rules
- C . Adaptation
- D . Mashup
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders .
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A . Switch from channel type B2B to B2C.
- B . Switch from channel direction inbound to outbound.
- C . Switch from channel type B2C to B2B.
- D . Switch from channel direction outbound to inbound.
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A . Determining fine-tuning settings
- B . Controlling responsibility
- C . Controlling validity of the service catalog
- D . Reporting
- E . Determining service level assignments
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