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A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?A . Merge accounts and select the option to merge duplicate contactsB . Merge duplicate accounts and then merge duplicate contactsC . Merge duplicate contacts and then duplicate accounts.D . Merge duplicate accounts and...
To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled? Choose 2 answers
To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled? Choose 2 answersA . Customize EntitlementsB . Customize ApplicationC . Manage EntitlementsD . Manage MilestonesView AnswerAnswer: B,C
In which two ways can this be accomplished with Salesforce?
Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce?A . Enable Chatter Answers in the company's Customer Community.B . Enable the Service Cloud Consoleapp on the company website.C . Create a Live Agent chat button...
Which two should an administrator consider when setting up Salesforce CRM Content? Choose 2 answers.
Which two should an administrator consider when setting up Salesforce CRM Content? Choose 2 answers.A . An approval process can ensure that all product-related content is reviewed.B . A validation rule can ensure a description is required for all contributed content.C . The library type determines the size of files...
Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers.
Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers.A . Change setsB . Force.com IDEC . Unmanaged PackagesD . Force.com Migration ToolView AnswerAnswer: B,D
What is the first step before setting up entitlements?
What is the first step before setting up entitlements?A . Specify the entitlements-related lookup filters on casesB . Enable entitlement managementC . Set up service contractsD . Customize entitlements fieldsView AnswerAnswer: B
Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2answers
Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2answersA . Expected revenueB . Product quantityC . Opportunity amountD . Quota amountView AnswerAnswer: C,D
What can an administrator do to enable customers to submit service request? Choose 2.
What can an administrator do to enable customers to submit service request? Choose 2.A . Enter live chat agent on the company websiteB . Enable chatter answersC . Enable the service cloud console on the company websiteD . Enable case feed on the company websiteView AnswerAnswer: A,B
What access can users have to Accounts and Opportunities when territory management is enabled?
What access can users have to Accounts and Opportunities when territory management is enabled?A . Transfer and Delete opportunities regardless of the owner of the recordB . View Account records regardless of the account record owner.C . Edit, Transfer and Delete Opportunity records regardless of the record of the owner.D...
Which feature license is required to use Content?
Which feature license is required to use Content?A . Salesforce CRM Content UserB . Salesforce CRM Content ContributorC . Salesforce CRM Content CreatorD . Salesforce CRM Content Managera. Salesforce CRM Content UserView AnswerAnswer: A
