Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A . Assign the "Moderate Communities Feeds" permission to these members.
- B . Activate a moderation rule for certain members.
- C . Assign the "Moderate Communities Files" permission to these members.
- D . Activate "Allow Members to Flag" for certain members.
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community? Select one or more of the following:
- A . Tabs + Visualforce Community
- B . Salesforce Sites
- C . Koa or Kokua Community template
- D . Lightning Community
A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.
Which option should the Community Cloud Consultant consider first to meet these requirements? Select one or more of the following:
- A . Salesforce Tabs + Visualforce template
- B . Build Your Own template
- C . Non-Profit Success Pack template
- D . Help Center template
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Select one or more of the following:
- A . Use the Recommendations component to promote specific articles to defined groups of users (Channels)
- B . Place hotlink URLs to these topics in the header component
- C . Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
- D . Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
- E . Use the Featured Topics component to promote the topics related to these new articles
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community? Select one or more of the following:
- A . Build a custom integration point between the CMS and the Community
- B . Use Process Builder to import content from the CMS on a periodic basis
- C . Download and install the Community Content package from the AppExchange
- D . Configure CMS Connect to pull content from the CMS
universal Containers (UC) is in the process of a digital transformation. UC wants to create a Lightning community built using the partner Central template so partners can view leads and opportunities and submit tickets. Most of the partner teams are comprised of sales reps, team leads, senior advisors, and executives. UC uses a hierarchy-based sharing model for its internal sales team for record access and wants to do the same for partners.
What should the Consultant consider when designing the sharing model for the Community?
- A . Sharing rules conflict with role hierarchy for sharing records in communities.
- B . Community Cloud comes with one partner role per Community and is configurable up to 10 roles per org.
- C . Using one Partner Role and super User Access allows record-sharing in communities.
- D . Community Cloud comes with three partner roles per Community and is configuration up to 10 roles per org
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this? Select one or more of the following:
- A . Merge similar Topics in Content Management Workspace
- B . Keep existing Topics and reassign Articles to newly created Topics
Delete existing Topics and assign Articles to newly created Topics
Mark old Topics as Inactive and assign Articles to the new Active Topics
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees).
Which users will be able to view Salesforce Content based on their license?
- A . Users with the Customer Community Login license.
- B . Users with the High-Volume Customer Portal license.
- C . Users with the Customer Community license.
- D . Users with the Customer Community Plus license.
Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities.
Which step should the Community Cloud consultant take to meet this requirement? Select one or more of the following:
- A . Recreate the Knowledge Base page in all Communities
- B . Create a link to the Knowledge Base in all Communities
- C . Merge the Communities unto the Community that has the Knowledge Base
- D . Export the page and select it when creating a new page in all Communities
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques."
How should the administrator ensure this happens? Select one or more of the following:
- A . Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- B . Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- C . Ask the lab to assign this topic to all articles as part of their quality control process before publishing
- D . Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.
Which two individual actions should the Community Cloud consultant recommend to address this issue?
- A . Build Visualforce pages and apply custom CSS.
- B . Build custom HTML pages according to Marketing specifications.
- C . Implement a custom theme for the Community.
- D . Install a Lightning Bolt template from the AppExchange.
Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts.
Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets? Select one or more of the following:
- A . Create a sharing rule for each accounts
- B . Use Apex managed sharing to grant access to the Community users
- C . Implement the role hierarchy on the Customer Community
- D . Set up a sharing set that references the Account ID on the asset
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation.
Which Salesforce feature should the Community Cloud consultant recommend? Select one or more of the following:
- A . Files connect
- B . External services
- C . File sync
- D . Chatter and files
What are two advantages of setting up a custom domain for a Community? Choose 2 answers
- A . Better compatibility with DNS servers around the globe
- B . Better security at domain name registrars
- C . Better Search Engine Optimization
- D . Better company branding
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement? Choose 2 answers Select one or more of the following:
- A . Email templates
- B . Web-to-case
- C . Question-to-case
- D . Guest Access to the Support API
The coffee company sells products for coffee shops and consumers.
The company is planning to launch a Community and has the following goals:
– Go to market quickly
– Generate online revenue rapidly
– Work with a mobile ready storefront
How should the Community Cloud consultant meet these goals? Select one or more of the following:
- A . Use build your own lightning template
- B . Use custom lightening components
- C . Use a Visualforce page lightning component
- D . Use B2B commerce for community cloud
Universal Containers (UC) is finalizing its Chatter group rollout within the Community. To help promote the release, UC wants to direct all users to the collaboration page when users log in.
Which method should the Administrator use to accomplish this?
- A . Use JavaScript in the head markup to direct users to the collaboration page.
- B . Create a login flow that directs users to the collaboration page in the Community.
- C . Configure the login form start URL to point to the collaboration page.
- D . Override the standard login page with a custom visualforce page.
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers.
How could the Salesforce Admin limit the membership of this new community to US customers?
- A . Add U.S. users to the Community sharing set.
- B . Add only U.S. customer profiles as Community members.
- C . Add the U.S. customer public group to the Community as members of the Community.
- D . Add each U.S. customer as a Community member from their contact record.
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community.
How can a Salesforce admin enable this capability in the Community using configuration? Select one or more of the following:
- A . Allowing users to self register and create a workflow to update contacts to Person Account
- B . Add a Person Account option to the user registration page and have the option selected by default
- C . Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
- D . Enable Allow External Users to self-register in a Community Management and leave the account field blank
A Salesforce Admin enables "Allow members to Flag" in Community Workspaces.
Which two content types can members flag as inappropriate? (Choose two.)
- A . Posts and Comments
- B . Topics
- C . Files
- D . Articles
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community.
What should a Community Cloud consultant suggest as a method of implementation? Select one or more of the following:
- A . Configure Salesforce Connect and define the required external objects
- B . Create a custom lightning component to display the information in an iframe
- C . Configure Files Connect and include the external object in the global search
- D . Used the standard files component and define the third-party billing system as a source
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training.
Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers Select one or more of the following:
- A . Enter a description of the recommendation
- B . Select a custom recommendation channel in the Marketing Cloud
- C . Click "upload image" to include an image with your recommendation
- D . Connect to the Einstein recommendation API
- E . Enter a label for the button in the recommendation
Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.
What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following:
- A . Customise the user registration page to include the user agreement and "complete registration on acknowledgement"
- B . Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted
- C . Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"
- D . Redirect users to a custom page displaying a user agreement before users login for the first time
- E . Use login flows to show the user agreement when Community users log in for the first time
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner.
How can the Administrator meet this requirement? Select one or more of the following:
- A . Enable Knowledge and Articles
- B . Enable Entitlement and Milestone
- C . Enable Case Escalation rules
- D . Enable question-to-case functionality
What should the Consultant consider to meet the business requirements?
- A . High Volume portals are designed for complex use cases that require customization.
- B . Customer Community Plus license supports up to 10 custom objects per user.
- C . Community Cloud supports up to 10 custom objects per Community.
- D . MuleSoft presents custom data from multiple Communicates in a personalized digital experience.
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC’s Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A . Customer Community Login
- B . Customer Community
- C . Customer Community Plus Login
- D . Customer Community Plus
Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers’ branding colors.
What is the most efficient way to accomplish this task?
- A . Download HTML/CSS from the company’s website and upload it inside the Experience Builder.
- B . Get HEX codes for branding colors from the company’s website and manually add them inside the Branding Editor.
- C . Select an available color scheme inside the Branding Editor that most closely matches the company’s branding colors.
- D . Upload the company logo to generate a color palette that matches the company’s branding color.
A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices.
What should the Community Cloud consultant consider first to meet the requirements? Select one or more of the following:
- A . Lightning community templates
- B . Business value map and ROI
- C . Custom solutions
- D . Lightning bolt solutions
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions.
UC wants to ensure the following:
– Users have quick access to new and recommended discussions and articles
– Users have the ability to contact Universal Containers quickly to help
– Users have visibility into how their activity compares to other users within the Community
Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:
- A . Reputation leaderboard
- B . Featured topics
- C . Breadcrumb
- D . Contact support button
- E . Record detail
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes.
How can the Community Cloud consultant meet these requirements? Select one or more of the following:
- A . Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
- B . Use the Partner Central Template and repeat all of the setup steps for each cloned Community
- C . Export the new Lightning Community as a template and create new Communities using the exported template
- D . Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
Universal containers has the following requirements for its partner Community
– Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
– The partner account executive is able to see all of the lead records visible to their team
– The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
– Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements? Choose 2 answers Select one or more of the following:
- A . Enable super user access to contacts for users assigned to the Account sales rep role
- B . Enable super user access in Community Management
- C . Enable super user access in Community Settings
- D . Enable super user access to contacts for assigned users to the Account manager role
Universal Containers wants to create a Customer Community venue product line with the following requirements:
– Use the customer service template
– Track Community members’ login countries
– Display SharePoint documents for the customer
– Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements? Choose 3 answers Select one or more of the following:
- A . SharePoint Web Services
- B . Files Connect
- C . CMS Connect
- D . Google Analytics
- E . Salesforce Knowledge
A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners.
How should the coffee companies administrator meet these requirements? Select one or more of the following:
- A . Create a Private Community and let brand advisors and consumers register themselves
- B . Create a Public Community for consumers and brand advisors
- C . Create a Public Community and let brand advisors and consumers register themselves
- D . Create a Public Community for consumers and a separate Private Community for brand advisors
Universal Containers has created a new Lightning Community in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages.
What should the admin use to migrate changes from sandbox to production? Select one or more of the following:
- A . Metadata AP
- B . Force.com IDE
- C . Template export
- D . Change sets
A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue? Select one or more of the following:
- A . Recommendations need to be created for each member
- B . Members need to have read access to the recommendations object
- C . Page changes with the recommendations carousel need to be published
- D . The recommendation carousel component needs published to be enabled for the Community
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account.
How should the Salesforce Admin fulfil this requirement?
- A . Promote the CEO partner user to delegated admin on the partner account
- B . Assign Super User access to the CEO partner user on the Contact page
- C . Add a third role to the partner account hierarchy for the CEO partner user
- D . Make the CEO partner user the owner of the partner account
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement? Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement? Select one or more of the following:
- A . Turn off Portal User Visibility under Sharing Settings
- B . Enable super user access for each partners community role
- C . Update the internal user record to private under sharing settings
- D . Uncheck community user visibility under sharing settings
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A . From the All Communities setup page
- B . From the Community Workspaces
- C . From the Community site
- D . From the Community Builder
Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership.
How should the Community Cloud Consultant educate employees on how to access the Community? Select one or more of the following:
- A . Recommend employees use a separate username for Community access
- B . Advise employees to use the "Login in as" functionality
- C . Direct employees to the App Launcher
- D . Direct employees to the global header
Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories.
How should the Salesforce admin troubleshoot this issue? Select one or more of the following:
- A . Check the article type permissions on the guest user profile
- B . Enable public access for the Community in setup and the Guest user profile
- C . Create a new data category specifically for guest users to display articles
- D . Create a featured topic in the Community builder to display articles
Universal Containers need to create a Support Community with the following requirements:
Customer and partner users will be members of this community and use the customer community and partner community license, respectively – A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
Set up delegated admin access for customer users
Enable super user access for customer users
Select the community user visibility checkbox
Create a sharing set on the case object
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts.
The high-level capabilities for their partners are as follows:
– Partner users should NOT be able to access accounts and cases that they do NOT have access to.
– A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
– Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A . Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
- B . Set External User Organisation Wide Defaults to Private on the Account and Case Object.
- C . Configure an Owner-based Sharing Rule on the Account and Case Object.
- D . Develop an Apex Managed Sharing Rule on the Account and Case Object.
Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.
How should the Administrator meet these requirements? Select one or more of the following:
- A . Set up Unlisted Chatter groups and make the UC account manager the owner
- B . Set up Private Chatter groups and make the UC account manager the owner
- C . Build a custom Lightning Component and enable the sharing attribute
- D . Configure a Collaboration object with manual sharing
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona? Select one or more of the following:
- A . Visualforce Pages
- B . Content Management
- C . Custom Lightning Components
- D . Audience Targeting
Northern Trail Outfitters recently launched a community for its B2B customers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.
What should the Consultant recommend to meet the requirement?
- A . Use Google Analytics and the Salesforce Community Page Optimizer.
- B . Leverage standard Community Cloud and Chatter reports.
- C . Create custom reports and share key metrics using a dashboard.
- D . Download and install the Community Management package.
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?
- A . Partner Community and Lighting External Apps Plus
- B . Customer Community, Customer Community Plus, and Lightning External Apps
- C . Lightning External Apps Plus and Lightning External Apps
- D . Customer Community and Partner Community
Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
– Ability to support the addition of 50 new partners every month.
– Ability to pass leads to the partners.
– Continue to have access to the leads after transfer to a partner.
– Access to the Opportunity when the partner converts the lead.
– Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
- A . Allow partner users to manually share the Leads and Opportunities with internal users.
- B . Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
- C . Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
- D . Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.
Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display.
Which step should be taken to improve display time performance of the pages? Select one or more of the following:
- A . Enable Progressive Rendering
- B . Turn on server-side Caching
- C . Enable On-Demand Rendering
- D . Turn on client-side Caching
Universal Containers wants the Community login page to display its company logo.
How can the Salesforce Administrator accomplish this in the Community Workspace? Select one or more of the following:
- A . Upload a logo image file in Login and Registration
- B . Specify a new Community login page that uses the logo
- C . Reference the logo design token in the CSS editor page
- D . Use a login Flow component to display a logo splash screen
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products.
What should the Administrator recommend?
- A . Subscribe to an RSS feed about Questions and posts
- B . Subscribe to Questions and posts
- C . Follow users associated with Questions and posts
- D . Subscribe to Topics associated with Questions and posts
Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders.
The Salesforce Administrator has validated the following:
– The user profile has read access to the work order object
– The user profile has membership to the community
What should the Salesforce administrator verify to troubleshoot this issue?
- A . Work Order is adding to the Navigation Menu in Community Builder
- B . Work Order is added to the navigation menu in administration
- C . The Work Order tile is added to Community workspaces
- D . The Work Order component is marked publicly viewable
Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor.
What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
- A . 5
- B . 2
- C . 4
- D . 3
Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:
– Drive more revenue from sales channels
– Allow channel partners to provide service to buyers
– Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements? Select one or more of the following:
- A . Guided selling for Community Cloud
- B . CPQ for Community Cloud
- C . Direct pricing for Community Cloud
- D . Sales channels the Community Cloud
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A . Site.com Studio
- B . Community Builder
- C . Force.com Sites
- D . Community Settings
Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security.
Which three steps should a Salesforce admin take to meet these requirements? Choose 3 answers Select one or more of the following:
- A . Configure profile/permissions for a public user
- B . In setup, select domains and click add a domain
- C . Select the option to allow Advanced Security in Community Management
- D . Add the certificate that supports the specified domain
- E . Create a new certificate using certificate and key management
Universal Containers needs to create a Community that meets the following requirements:
– Self-Service Support Community, in which customer and partner users are community members
– Partner users help Universal Containers by adding or resolving cases for their customers within the Community
– Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
– Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers
Which licence type should a Salesforce Administrator use for these Partner users? Select one or more of the following:
- A . Customer Community Plus licence
- B . Partner Community licence
- C . Employee Community licence
- D . Customer Community licence
Which three actions should the Admin take prior to launch? Choose 3 answers Select one or more of the following:
– Encourage collaboration among architects and builders
– Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
– Facilitate the exchange and discussion of design ideas
- A . Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- B . Establish moderation rules and processes for addressing flagged content
- C . Make sure customers are members of only the Architect and Builder Community
- D . Test the member profile permissions to make sure they are able to find and post relevant information
- E . Load test Chatter groups to make sure file and member counts won’t be exceeded
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object.
Which three actions should a Community Cloud consultant take to fulfil this request? Choose 3 answers
Add a menu item to the Navigation Menu component Define an External URL menu item type pointing to the Project list page
Select the list view that appears on the Project landing page
Create a web tab for the Project object through Tabs in Setup
Define a Salesforce Object menu item type for the Project object
- A . Export the Customer Community template in the Builder Settings
- B . Select the created Bolt solution in the Community Creation wizard
- C . Select the created Bolt solution in the Builder Themes
- D . Define the name, images, and features of the template
- E . Export the Customer Community using Site.com Studio
A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution.
Which two items can be included in the Lightning Bolt solution? Choose 2 Answers Select one or more of the following:
- A . Custom applications
- B . Standard lightning community templates
- C . AppExchange applications
- D . Flows and flow categories
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this? Select one or more of the following:
- A . Use a trigger to create Community users for all related contacts on the account
- B . Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- C . Send an email to the administrator when the opportunity is marked closed won so they can create users
- D . Use a schedule report that alerts the Salesforce administrator of the new contacts
As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.
What is an efficient way to accomplish this? Select one or more of the following:
- A . Use a shared Bootstrap CSS file in all of the Communities
- B . Ensure that all Communities are only using standard Lighting Components
- C . Create a standard theme that is used in all of the Communities
- D . Ensure that all Community managers use the same CSS standards in all pages
Universal Containers (UC) builds a Community to support customers who purchased its products.
UC has the following security requirements:
– Support encryption at rest
– Show decrypted data in the UX (user experience) to users with permissions
– Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement? Select one or more of the following:
- A . Install a third-party app from AppExchange to encrypt the data at rest
- B . Leverage Salesforce Shield to encrypt and decrypt all data at rest
- C . Encrypt data in portals, but not in Communities
- D . Create encrypted fields for Community data
Northern Trail Outfitters is launching a Community with the following requirements:
• Branding requirement is limited to the company logo.
• Community should be available on desktop. Mobile responsive is not needed.
• Community users should have access to reports and dashboards.
• Community users should be able to view their invoices, which are saved as external objects in Salesforce.
Which template should the Salesforce Admin use to build this Community?
- A . Salesforce Tabs + Visualforce Template
- B . Aloha Template
- C . Kokua Template
- D . Napili Template
Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community.
Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:
- A . Sender’s email address
- B . Logo
- C . Email format
- D . Fonts
- E . Footer text
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
- A . Salesforce Objects, Community Pages, App Launcher, External URLs, Feature Topics, Setup Menu
- B . Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels
- C . Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels
- D . Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task? Select one or more of the following:
- A . Use data loader to export contacts and insert as Community users
- B . Use the Data Import Wizard to create users from contacts
- C . Enable Person Accounts and set the accounts as Community users
- D . Use the Salesforce Community user API to create users from contacts
Universal Containers has the following requirements:
• Enable VIP community access once a customer has reached $1 million in revenue.
• Maintain customer revenue in Salesforce.
• All customers must have access to the general customer community.
• VIP customers must have access to VIP information in the community.
• The number of profiles in Salesforce must be limited.
How should the Salesforce Admin provide VIP users access to the VIP information?
- A . Create a profile that has permissions to the VIP information and assign it to the VIP community users
- B . Create a permission set that has permissions to the VIP information and add it to VIP customers
- C . Create a sharing set that allows VIP customers to access VIP information
- D . Create a sharing rule that allows VIP customers to access VIP information
Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community.
What is the first step the Salesforce Admin must complete to set up the partner users? Select one or more of the following:
- A . Add partner contacts to the Community as members
- B . Create the account and enable it as a partner account
- C . Allow partner users to self-register and gain access
- D . Create a partner profile for the company
A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using Community Builder? Choose 3 answers.
- A . Choose colors for the text and border elements.
- B . Upload the Universal Containers logo image to create a custom color palette.
- C . Apply a color scheme that is appropriate for the template all at once with the color palette.
- D . Submit a URL reference of a site where the color palette will be matched automatically.
- E . Adjust the color palette from the Salesforce1 mobile app.
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers.
Which Community template should the Community Cloud consultant recommend? Select one or more of the following:
- A . Partner Central
- B . Salesforce Tabs + Visualforce
- C . Customer Service
- D . Customer Account Portal
Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:
• Each business unit can only collaborate with its partner network.
• Partners only see Knowledge articles and content specific to their business unit.
• Some business units allow partners to raise support cases.
• Some partners work with multiple business units.
How should a Salesforce Admin meet these requirements?
- A . Build a Community for each business unit and assign partners to the relevant Communities
- B . Build one Community and allow the partner profiles to be assigned based on the business unit
- C . Build one Community and segment partner visibility by turning off Community User Visibility
- D . Build a Community for each business unit and allow partners to have separate login credentials
Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
– The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect
– Customer users only need to see their orders in the Community
– Orders are currently public read-only
– Customer users need to access fields that are already part of the existing integration
What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
- A . Leveraging existing integration with the legacy system
- B . Set the external users’ organisation wide defaults to private for external order objects
- C . Creating a new integration with the legacy system for customer users
- D . Update the customer user profile and given the "view all" permission on the integration object
Northern Trail Outfitters is launching a Community for its B2B customers and partners.
What should the Consultant consider when granting users access to the Community?
- A . A Consultant must add a permission set to the Community before it can be assigned to users.
- B . A Consultant must add a user’s profile or permission set to the Community to grant them access
- C . A Consultant must add a profile to the Community before assigning users to that profile.
- D . A Consultant must add roles to Community before giving access to users.
What two things should a Salesforce Admin do to accomplish this?
Universal Containers needs to create a Support Community with the following requirements:
• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
• Customer users must be able to collaborate with all Community users.
- A . Create a Sharing Set on the Case object.
- B . Enable Super User access for customer users.
- C . Select the Community User Visibility checkbox.
- D . Set up Delegated Admin access for customer users.
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company’s administrator meet these requirements?
- A . Create a public community for the Knowledge Base, and let current customers sign in to register products
- B . Create a private community for the Knowledge Base, and let all customers register themselves
- C . Create a public community for the Knowledge Base, and let current customers register products
- D . Create a public community for the Knowledge Base, and let current customers register products in private community
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days.
How can a Community Cloud consultant change the validity period of the link to meet this requirement? Select one or more of the following:
- A . Create a custom login flow that modifies the setting
- B . Edit the setting in the welcome email template
- C . Configure Outlook Exchange server settings
- D . Change the link validity period setting on the Community settings page
Universal Containers creates a Napili template -based Community for their customers. Due to the company’s large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles.
Which standard functionality should a Community Manager use to accomplish this task?
- A . Set the Number of Articles property inside the Page Editor.
- B . Add the Top Articles component inside the Community Builder.
- C . Update Knowledge Settings inside Setup.
- D . Make sure Top Articles for Topics is enabled in Community Management.
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant takes to solve this issue? Choose 3 answers Select one or more of the following:
- A . Add an HTML component with the link to the Store Locations Community page
- B . Define the Store Locations object in the Global Search Results component
- C . Add the Store Locations object pages to the Community navigation
- D . Associate a tab to the Store Locations object
- E . Enable read access on the user profile to the Store Locations object
Which aspect of Reputation can an Administrator configure? Select one or more of the following:
- A . Disable reputation for specific members in the community by user profile
- B . Select badges for each reputation level from a provided icon library
- C . Add new reputation levels automatically when specified point thresholds are reached
- D . Exclude contributions to records when counting points towards reputation levels
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses.
Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
- A . ‘API enabled’ profile permission
- B . Mobile responsiveness
- C . Community URL access
- D . Rich text styling