Salesforce Certified Community Cloud Consultant Salesforce Certified Community Cloud Consultant Online Training
Salesforce Certified Community Cloud Consultant Online Training
The questions for Certified Community Cloud Consultant were last updated at Apr 23,2024.
- Exam Code: Certified Community Cloud Consultant
- Exam Name: Salesforce Certified Community Cloud Consultant
- Certification Provider: Salesforce
- Latest update: Apr 23,2024
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A . Assign the "Moderate Communities Feeds" permission to these members.
- B . Activate a moderation rule for certain members.
- C . Assign the "Moderate Communities Files" permission to these members.
- D . Activate "Allow Members to Flag" for certain members.
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community? Select one or more of the following:
- A . Tabs + Visualforce Community
- B . Salesforce Sites
- C . Koa or Kokua Community template
- D . Lightning Community
A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.
Which option should the Community Cloud Consultant consider first to meet these requirements? Select one or more of the following:
- A . Salesforce Tabs + Visualforce template
- B . Build Your Own template
- C . Non-Profit Success Pack template
- D . Help Center template
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Select one or more of the following:
- A . Use the Recommendations component to promote specific articles to defined groups of users (Channels)
- B . Place hotlink URLs to these topics in the header component
- C . Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
- D . Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
- E . Use the Featured Topics component to promote the topics related to these new articles
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community? Select one or more of the following:
- A . Build a custom integration point between the CMS and the Community
- B . Use Process Builder to import content from the CMS on a periodic basis
- C . Download and install the Community Content package from the AppExchange
- D . Configure CMS Connect to pull content from the CMS
universal Containers (UC) is in the process of a digital transformation. UC wants to create a Lightning community built using the partner Central template so partners can view leads and opportunities and submit tickets. Most of the partner teams are comprised of sales reps, team leads, senior advisors, and executives. UC uses a hierarchy-based sharing model for its internal sales team for record access and wants to do the same for partners.
What should the Consultant consider when designing the sharing model for the Community?
- A . Sharing rules conflict with role hierarchy for sharing records in communities.
- B . Community Cloud comes with one partner role per Community and is configurable up to 10 roles per org.
- C . Using one Partner Role and super User Access allows record-sharing in communities.
- D . Community Cloud comes with three partner roles per Community and is configuration up to 10 roles per org
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this? Select one or more of the following:
- A . Merge similar Topics in Content Management Workspace
- B . Keep existing Topics and reassign Articles to newly created Topics
Delete existing Topics and assign Articles to newly created Topics
Mark old Topics as Inactive and assign Articles to the new Active Topics
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees).
Which users will be able to view Salesforce Content based on their license?
- A . Users with the Customer Community Login license.
- B . Users with the High-Volume Customer Portal license.
- C . Users with the Customer Community license.
- D . Users with the Customer Community Plus license.
Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities.
Which step should the Community Cloud consultant take to meet this requirement? Select one or more of the following:
- A . Recreate the Knowledge Base page in all Communities
- B . Create a link to the Knowledge Base in all Communities
- C . Merge the Communities unto the Community that has the Knowledge Base
- D . Export the page and select it when creating a new page in all Communities
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques."
How should the administrator ensure this happens? Select one or more of the following:
- A . Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- B . Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- C . Ask the lab to assign this topic to all articles as part of their quality control process before publishing
- D . Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
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