Salesforce Certified Community Cloud Consultant Salesforce Certified Community Cloud Consultant Online Training
Salesforce Certified Community Cloud Consultant Online Training
The questions for Certified Community Cloud Consultant were last updated at May 16,2024.
- Exam Code: Certified Community Cloud Consultant
- Exam Name: Salesforce Certified Community Cloud Consultant
- Certification Provider: Salesforce
- Latest update: May 16,2024
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community.
What should a Community Cloud consultant suggest as a method of implementation? Select one or more of the following:
- A . Configure Salesforce Connect and define the required external objects
- B . Create a custom lightning component to display the information in an iframe
- C . Configure Files Connect and include the external object in the global search
- D . Used the standard files component and define the third-party billing system as a source
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training.
Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers Select one or more of the following:
- A . Enter a description of the recommendation
- B . Select a custom recommendation channel in the Marketing Cloud
- C . Click "upload image" to include an image with your recommendation
- D . Connect to the Einstein recommendation API
- E . Enter a label for the button in the recommendation
Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.
What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following:
- A . Customise the user registration page to include the user agreement and "complete registration on acknowledgement"
- B . Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted
- C . Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"
- D . Redirect users to a custom page displaying a user agreement before users login for the first time
- E . Use login flows to show the user agreement when Community users log in for the first time
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner.
How can the Administrator meet this requirement? Select one or more of the following:
- A . Enable Knowledge and Articles
- B . Enable Entitlement and Milestone
- C . Enable Case Escalation rules
- D . Enable question-to-case functionality
What should the Consultant consider to meet the business requirements?
- A . High Volume portals are designed for complex use cases that require customization.
- B . Customer Community Plus license supports up to 10 custom objects per user.
- C . Community Cloud supports up to 10 custom objects per Community.
- D . MuleSoft presents custom data from multiple Communicates in a personalized digital experience.
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC’s Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A . Customer Community Login
- B . Customer Community
- C . Customer Community Plus Login
- D . Customer Community Plus
Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers’ branding colors.
What is the most efficient way to accomplish this task?
- A . Download HTML/CSS from the company’s website and upload it inside the Experience Builder.
- B . Get HEX codes for branding colors from the company’s website and manually add them inside the Branding Editor.
- C . Select an available color scheme inside the Branding Editor that most closely matches the company’s branding colors.
- D . Upload the company logo to generate a color palette that matches the company’s branding color.
A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices.
What should the Community Cloud consultant consider first to meet the requirements? Select one or more of the following:
- A . Lightning community templates
- B . Business value map and ROI
- C . Custom solutions
- D . Lightning bolt solutions
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions.
UC wants to ensure the following:
– Users have quick access to new and recommended discussions and articles
– Users have the ability to contact Universal Containers quickly to help
– Users have visibility into how their activity compares to other users within the Community
Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:
- A . Reputation leaderboard
- B . Featured topics
- C . Breadcrumb
- D . Contact support button
- E . Record detail
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes.
How can the Community Cloud consultant meet these requirements? Select one or more of the following:
- A . Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
- B . Use the Partner Central Template and repeat all of the setup steps for each cloned Community
- C . Export the new Lightning Community as a template and create new Communities using the exported template
- D . Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community