Kelly’s program is slipping on its schedule. Management is worried that the program will be late and this will cost the organization several thousand dollars in fines and penalties. They’ve asked Kelly to use a schedule duration compression technique that will help the program finish on time . The technique that Kelly can use, however, should not add costs to the program.
What duration compression technique should Kelly use in this instance?
- A . Crash the program
- B . Add lead time to the program
- C . Trim the program scope
- D . Fast track the program
Gary is program manager for his organization. His current program is over budget and is slipping on the program schedule. Management has demanded a change to the program scope.
What is the most likely type of change management would make to this program scope?
- A . A change to add additional funds to the program scope
- B . A change to reduce the program scope
- C . Anything that management demands
- D . A change to add additional time to the program schedule
You are the program manager for your organization and you are dealing with your program stakeholders. You are explaining to them, along with your program team, how certain activities in the program may cause delays in the schedule if the associated risk events come into play . The cost of impact of the risk events are minimal, but the schedule impacts could be bigger. The stakeholders are concerned about delaying the schedule beyond a given due date for the program. They would like you to determine if it is possible to add more labor, use a higher grade of material, or hire some consultants to ensure the
risks do not occur in the program. They are not much concerned about the cost of the solution as long as the solution or identified risks do not delay the program completion.
What type of risk response are your program stakeholders recommending in this situation?
- A . Avoidance
- B . Mitigation
- C . Transference
- D . Workaround
At the beginning of the second year of a five-year strategic cycle, the program management team attends a checkpoint session to review the state of the company’s strategy. During the previous year, the company needed to comply with new government regulations that impacted this strategy.
Based on this information, what should the program manager do?
- A . Update the program management, benefits management, and risk management plans, and modify priorities and interdependencies.
- B . Meet with stakeholders, and modify the program roadmap to comply with the new regulations and ensure strategic alignment.
- C . Obtain stakeholder approval to stop or postpone programs that fail to comply with the new regulations, and modify the program roadmap.
- D . Review resource capacity and capability, program priorities, and interdependencies, and create a change request to modify the program roadmap to ensure strategic alignment.
A company is releasing a new product geared toward a specific geographic area . The program manager has received the program objectives and developed the program roadmap, which consists of six program components. Approval from the program governance board has been obtained.
What is the program manager’s next step?
- A . Assign project managers and resources
- B . Classify the program’s benefits
- C . Identify the program sponsor and program stakeholders
- D . Develop the program business case
Component project managers create project management plans for all component projects in a program . The program manager notices that some project managers prefer one status report template, while others prefer another.
How should the program manager decide which template is appropriate?
- A . Review the issue with the program management office (PMO) to determine which template to use.
- B . Review the issue with the project managers and come to mutual agreement on which template to use.
- C . Meet with the program governance board to select an appropriate template.
- D . Allow the component project managers to use their preferred templates.
You are the program manager of the YHT Program. You have been working with a vendor in the program but have decided that the contract between your program and the vendor needs to be terminated.
What two things must be documented if you wish to terminate a vendor’s contract?
- A . Contract and the quality measurements for the vendor’s work
- B . The scope verification document and the termination notice
- C . Contract and scope verification process documents
- D . Work that has been completed and uncompleted work
You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years . The program is currently 30 percent complete and you have spent $789,000 . The program is supposed to be 35 percent complete but do to some delays you’re slightly behind schedule.
Based on this information, what is the schedule variance (SV) of this program?
- A . -$85,230
- B . $821,065
- C . -$284,100
- D . -$117,295
A program manager concurrently implements a software program at four client locations . The client’s objective is to maintain quality while shortening the software implementation timeline.
What key elements should be included in the benefits register to achieve this goal?
- A . Plans for tracking and communicating risks associated with the program
- B . Plans for conducting program quality assurance and control on a regular basis
- C . Plans for program schedule control to meet the shorter timeline
- D . Plans for defining metrics and key performance indicators (KPIs), and procedures to measure benefits.
Which of the following terms is used for a schedule compression technique where two activities that were previously scheduled to start sequentially start at the same time?
- A . Fast tracking
- B . Compressing
- C . Float
- D . Crashing
Which of the following tools and techniques are parts of the Administer Program Procurements process? Each correct answer represents a complete solution. Choose all that apply.
- A . Inspection and audits
- B . Budget management system
- C . Supplier performance review
- D . Contract performance review
A program receives initial approval from the selection committee to proceed with the program development.
What should the program manager do next?
- A . Define the program architecture and assign the benefits realization to the component projects.
- B . Complete the program setup to establish a firm foundation of support and approval for the program.
- C . Analyze lessons learned and historical information to validate the program’s expected outcomes.
- D . Continue to develop the high-level program road map.
You are the program manager for your organization. Management has asked that you determine when resources, such as leased equipment, are no longer needed so that you may release the resources to save time, money, and utilization of resources within your program.
What program management process is management asking you to perform?
- A . Contract administration
- B . Resource management
- C . Resource control
- D . Procurement management
You are program manager for the HYH Program. Your program governance is requiring you to use earned value management to predict how closely your program is tracking to the cost and schedule baselines and to predict overall program performance.
Which earned value management formula can you use to predict how much more will need to be invested in the program based on current program performance?
- A . EV/AC
- B . EV/PV
- C . BAC/CPI
- D . EAC-AC
A program manager for an electronic gaming manufacturer is managing a new virtual reality program. An international trade agreement in the final stages of renegotiation will reduce supply-chain costs and delivery intervals. A materials supplier informs the program manager that when this agreement is finalized, it will shorten the product’s delivery time.
What should the program manager update first?
- A . Procurement management plan
- B . Benefits register
- C . Risk register
- D . Benefits management plan
You are the program manager for your organization. Part of your role as the program manager is to train John, a new program manager, on the program processes within a program. John is confused as to when the program team can be acquired in the program management lifecycle.
When will the program team be acquired for a program?
- A . Planning
- B . Execution
- C . Monitoring and controlling
- D . Initiation
What does RACI stand for?
- A . Responsible, Account, Confirm, Inform
- B . Responsible, Accountable, Consult, Inform
- C . Roles, Accountable, Confirm, Inform
- D . Roles, Action, Consult, Inform
A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job.
What should the regional program manager do to address the country manager’s request?
- A . Suggest that the country manager use the existing communication channels while the team becomes familiar with the new social media platform.
- B . Ask the country manager to champion the social media platform, as they may have more influence than the regional program manager.
- C . Review existing in-house social media capabilities to determine if they will meet the needs of the country manager’s request, and update the stakeholder register.
- D . Ask the technology, security, and project teams to assess the country manager’s request.
You are the program manager of the JNH Program. Tom, a project manager in your program, has just completed his project and is ready to officially close his project. You agree that Tom’s project is completed.
What role do you play in Tom’s project closure?
- A . You must ensure that the project sponsor closes the project.
- B . You must ensure that that the projects within the program have been closed at the project level.
- C . You must close the project before operations closes the project.
- D . You must ensure that the program management team closes the project for the project manager.
You are the program manager for your organization and you’re coaching Tom, an aspiring program manager, on program management. Tom is curious about controlling communications.
Which one of the following is an output of the communications control process?
- A . Approved change requests
- B . Communications management plan
- C . Stakeholder analysis charts
- D . Performance reports
In preparation for the development and submission of the program master schedule to a client, the program manager meets with the component project manager and master program scheduler to discuss the work breakdown structure (WBS).
During the meeting, the master scheduler indicates that the master program schedule should include which of the following?
- A . Program benefits and all component project activities
- B . Component resources and their activity assignment/responsibility metrics
- C . Program-level activities and integrated component projects
- D . Program activities, component activities, and all other work
A new program is comprised of four component projects . The program manager must assign project managers to each of the four projects. There are eight potential project managers to consider.
What should the program manager do before assigning the project managers?
- A . Determine budgetary constraints related to the project managers’ salaries
- B . Request performance feedback from the project managers’ line managers
- C . Evaluate the project managers’ skills and match them to the needs of the projects
- D . Interview each project manager to determine their career aspirations
Marty is the project manager of the recently completed NHK Project . The project was deemed successful by the project customer and they have signed the formal acceptance documentation. Marty has written the final project report, released the project team, and completed the lessons learned documentation.
What else should Marty do in the closure of the NHK Project?
- A . Summarize the project variance.
- B . Archive the project records.
- C . Summarize the project risks costs.
- D . Close the project office.
Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team’s attention.
What should be done with the identified potential risk?
- A . Incorporate it into the risk register and perform a thorough analysis.
- B . Mitigate the risk before it is incorporated into the risk management plan.
- C . Document the risk in the program transition plan and identify it as a potential issue.
- D . Document it in the issue log and immediately notify the steering committee.
A project manager in your program has estimated the cost of a program to be $145,000. As the project manager’s project comes close to completion, the project manager realizes that he has still $27,876 left in his project budget. He decides to add some additional features to the project’s deliverables in an effort to use the remaining budget. These additions will add value to the project and the project customer is likely to enjoy these new features.
This is an example of what term?
- A . Gold plating
- B . Errors and omissions
- C . Expert judgment by the project manager
- D . Value added change
A program is near completion and the benefits will be delivered shortly . The program manager prepares to initiate program closeout activities to release the program resources.
Before initiating closeout and releasing the resources, what should the program manager do?
- A . Review the benefits management plan with the program sponsor
- B . Obtain approval from the sponsor to close the program
- C . Prepare performance evaluations for all program personnel
- D . Prepare performance evaluations for all project personnel
Your program creates a byproduct that you could sell to a client . The cost of the byproduct would offset the cost of the program by nearly $7,500 per month.
This is an example of which positive risk response?
- A . Sharing
- B . Enhance
- C . Exploiting
- D . Accepting
Alice is the project manager of the NHQ Project and is entering the project’s closing processes . The project, she has managed, has been for another organization in a contractual relationship. Her organization requires Alice to complete performance reviews of the project team, review the deliverables with the project customer, and to obtain formal signoff of the project deliverables. There may be other conditions and activities that Alice
likely will need to do in this final project phase. Where can Alice check regarding this project?
- A . Project Integration Plan
- B . Project Contract
- C . Project Quality Control procedures
- D . Project Communications Management Plan
A rapidly expanding IT company wants to mature its delivery methodology. It creates a benefits management plan that identifies formal program management governance as a key area that would add value.
What benefits would structuring work into programs bring to this organization?
- A . Delivery of initiatives and objectives through the alignment of portfolios
- B . Bundling of components or work to gain efficiencies unachievable if managed separately
- C . Increasing efficiencies by adhering to defined constraints to achieve specific activities
- D . Coordination of portfolio and project work by linking principles and practices
A multi-year complex program will deliver advanced driver assistance system (ADAS) components for autonomous vehicles. Several key stakeholders are concerned because they have not been regularly involved with the program and do not understand the program’s benefits.
What should the program manager do to address these key stakeholders’ concerns?
- A . Meet with the stakeholders and update the stakeholder map.
- B . Create a progress report to share with stakeholders after the next status meeting.
- C . Capture stakeholder expectations, and revise the stakeholder engagement plan.
- D . Update the communications management plan after meeting with the program steering
committee.
Management is trying to determine which program to initiate. Each of the potential programs has the possibility of creating an income for each it is in existence. Management would like to consider the present value for each year a program creates a return on investment.
What program selection method is management using in this instance?
- A . Present value
- B . Internal rate of return
- C . Time value of money
- D . Net present value
A program manager needs to establish direction and identify the essential aspects of a program. In addition, they must ensure that the context and framework of the program are properly defined, assessed, and documented.
Which document will be created to support this activity?
- A . Program resource management plan
- B . Program management plan
- C . Program master schedule
- D . Program scope statement
Gina is the program manager for her organization and is reviewing the results of quality control. She would like to create a chart that shows the categories of defects within the program so that she and the program team can address the largest categories in descending order.
Which one of the following is the best chart for Gina in this situation?
- A . Cause and effect chart
- B . Pareto chart
- C . Control chart
- D . Ishikawa chart
You are the program manager for the HGQ Program in your organization. Your program has eight constituent projects including a small project which you’ve assigned to Beth a new project manager in your organization. Part of your assignment is to coach Beth on project management in your program. You are telling Beth about the five process groups of project management and how they map to the progression of the project.
Which process group would you tell Beth is where she’ll likely spend the bulk of the project time and the project budget?
- A . Monitoring and Controlling
- B . Planning
- C . Executing
- D . Procurement
The program manager takes over a poorly performing program. After a review of the documentation and interviews with the program sponsor, stakeholders, and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals . The program manager must realign the constituent projects and components to meet the program’s needs.
What action should the program manager take to realign the program?
- A . Assess the program schedule and determine how to maintain all projects and components within the program.
- B . Discuss the situation with the program stakeholders and let them decide which projects to accelerate and which to close.
- C . Discuss the situation with the program sponsor(s) and let the sponsor(s) make the decision as to which projects to accelerate and which to close.
- D . Develop a change request to present to the governance board, accelerate some projects, close some projects, and reassign some resources.
If a program has a budget of completion of $550,000, is 25 percent complete, and has spent $135,000 what is the cost variance (CV)?
- A . .99
- B . -$2,500
- C . $2,500
- D . 1.02
Which one of the following is not considered one of the three components of the Iron Triangle?
- A . Time
- B . Cost
- C . Scope
- D . Quality
A regional finance program is impacted by a new currency regulation issued by a country in the region . The new regulation requires changes to the financial statements of that country’s branches by the end of the fiscal year. Failing to comply with the regulation may result in fines and/or closure of the branches. A branch general manager immediately meets with the program manager to select and secure a local fiscal expert to support the regulation, as these types of resources are in high demand. There is a high risk that the changes will not be completed on time if the resource is not secured.
What should the program manager do to address the risk?
- A . Build a coalition with local companies that can influence the government to renegotiate the imposed deadline.
- B . Create fine and closure scenarios to assess the impact on the program and create a contingency plan.
- C . Generate a delivery incentive contract with the selected fiscal expert to ensure on-time delivery of the revised financial statements.
- D . Assess the risk, incorporate it in the program’s risk management plan, and meet with the steering committee.
The program manager plans to address a negative cost variance generating a red flag in the program management status report.
What should the program manager do?
- A . Contact the project sponsors to present the details, impacts, and possible corrective actions regarding the negative cost variance.
- B . Gather all the details, analyze impacts, determine corrective actions and present the findings to the governance board for direction.
- C . Work with program sponsor to compile impact analysis data to obtain additional funding for the program.
- D . Ask the program team to compile all details, analyze impacts, determine corrective actions and present to the governance board for direction.
The program manager wants to ensure that a program contributes to shareholder value.
The program manager should verify alignment with which of the following?
- A . Program charter
- B . Organizational structures and policies
- C . Organizational strategic objectives
- D . Program governance plan
What does CPI value less than 1.0 indicates?
- A . Cost overrun for work completed
- B . Scheduled performance is great
- C . Cost underrun of performance to date
- D . Cost for completed work is as per estimate
You have created a control chart for a repeatable process in your program. You have discovered that the seven most recent measurements are all on the positive side of the mean in your control chart.
What is this phenomenon called?
- A . Rule of Improvement
- B . Mean Improvement
- C . Rule of Seven
- D . Low-Riding Mean
A wild life protection organization opposes your program, which involves the cutting of around 200 trees to make way for the construction of a building.
Which of the following correctly defines the organization in program management terminology?
- A . Negative stakeholder
- B . Positive stakeholder
- C . Key stakeholder
- D . Hurdle stakeholder
You are the program manager for your organization. A new program is about to initiated and Marcy, your assistant, asks you about the themes that all new programs must map to.
All of the following are themes that you can discuss with Marcy except for which one is not a program theme?
- A . Stakeholder management
- B . Requirements analysis
- C . Benefits management
- D . Program governance
You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years . The program is currently 30 percent complete and you have spent $789,000 . The program is supposed to be 35 percent complete but do to some delays you’re slightly behind
schedule. Based on this information, what is the schedule performance index (SPI) for this program?
- A . $821,065
- B . .86
- C . 1.05
- D . .89
You are a program manager for a large construction program. You need to ensure that the projects in the program are in accordance with the schedule. You are tracking start and finish dates for them.
Which of the following processes are you on?
- A . Report Program Performance
- B . Monitor and Control Program Scope
- C . Monitor and Control Program Schedule
- D . Monitor and Control Program Performance
The program manager has a global program with five component projects . The program sponsor wants the management plans, processes/procedures, and technology to be uniform across the program. The requirements will create issues and result in increased costs. The program sponsor is new and has imposed these new requirements six months into a three-year program.
What should the program manager do next?
- A . Accept what the program sponsor requires and implement the changes.
- B . Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor the best option.
- C . Respond to the program sponsor if the program sponsor asks about it a second time.
- D . Present the risks and benefits of the changes to the program sponsor.
Hal is the program manager for his organization. He would like your organization to provide his program with 4 tons of pea gravel for a construction project in his program. Hal send you a statement of work and an IFB.
What document should you provide to Hal?
- A . Invoice
- B . Proposal
- C . Bid
- D . Quote
A small, regional utility closes a customer rewards program and transitions it to operations . The executive sponsor and program manager are concerned about the impact on benefits realization. The program manager assures the executive sponsor that any corrective actions will be included in the next phase.
What should the program manager do to ensure a successful transition?
- A . Ask each project manager to consolidate and file all program documentation in the corporate archives.
- B . Obtain all project manager’s contact information, and then have them reassigned back to their functional managers.
- C . Ask the program’s business analyst to collect all project information and create a report.
- D . Ensure that all program documents, including lessons learned, are archived in the knowledge repository.
Which earned value management formula can help you determine how likely it is that you’ll complete the program based on the amount of cash left in the program budget?
- A . Estimate at completion
- B . Variance at completion
- C . To-complete performance index
- D . Estimate to complete
During program execution, how does a program manager ensure that benefits are being realized in accordance with program governance?
- A . By reviewing the benefits management plan
- B . By updating the benefits register
- C . By conducting benefits analysis and planning
- D . By reviewing the program business case
B
Reference: https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/benefits- realization-management-framework.pdf (2)
What duration compression technique typically adds risk when it’s used during a program?
- A . Lead time generation
- B . Fast tracking
- C . Resource leveling heuristics
- D . Crashing
Molly is the program manager for her organization and she is creating a program plan that defines the benefits of the program and how her program and team will create the benefits for the organization.
What plan is Molly creating in this scenario?
- A . Quality management plan
- B . Business case
- C . Program management plan
- D . Benefits management plan
A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest.
What action should the program manager take first?
- A . Rework the stakeholder engagement plan to foster better relationships with the affected stakeholder groups.
- B . Review the stakeholder register to determine the ability of the affected stakeholder group(s) to affect program outcomes.
- C . Assess the risk of sustained negative media coverage.
- D . Discuss the issues with the governance board to determine next steps.
When a change enters your program requirements you must update all of the following documents except for which one?
- A . Program work breakdown structure
- B . Program activity list
- C . Program charter
- D . Program scope
What document asks the seller to provide your project with a detailed description of a project solution along with a price to complete the project work?
- A . Proposal
- B . RFP
- C . Bid
- D . Quote
You are the program manager of the GHY Program. Your program team has identified a risk dealing with the materials you will be using in the program. It is possible that if the materials are not installed properly they will cause serious damage in future phases of the program. Your team has recommended additional training and a consultant to help the team members install the material accurately to reduce the likelihood of the risk event. You agree and the team executes the risk response.
What type of risk response have you implemented in this situation?
- A . Enhancing
- B . Workaround
- C . Mitigation
- D . Avoidance
Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation.
Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.
- A . Performing quality inspections regularly
- B . Archiving sign-off at important milestones
- C . Documenting the requirements
- D . Completing the project behind the schedule
A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.
What should the program manager do to ensure that the knowledge acquired is captured efficiently?
- A . Record lessons learned in the program management plan
- B . Create training materials summarizing team experiences and lessons learned
- C . Direct the project managers to create event logs to document their experiences and lessons learned
- D . Organize review sessions after each program stage to document successes, issues, and lessons learned
A program in a matrix organization includes subprojects for specific required technologies . The program manager assembles a team of project managers to lead each of the component projects. Each component project requires unique technical skills and expertise. To ensure that there are no budget overruns, the program manager leverages the existing time reporting process.
What is a critical component of the Program Schedule Management Process?
- A . A list of all the projects that team members are working on
- B . Activity or component start and finish dates, as well as intermediate milestones
- C . Time management training programs for all team members, as well as the project managers
- D . Skill levels of the various project team members, as well as the project managers
A program manager has four projects pending approval. Senior management asks the program manager to identify a project for potential elimination based on the return on investment .
The program manager has the following information to guide and support the decision:
Which project should the program manager select to be cancelled?
- A . Project A
- B . Project B
- C . Project C
- D . Project D
A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget.
What should the program manager do next?
- A . Request permission from the program governance board to initiate program closure activities.
- B . Present additional opportunities to the program sponsor.
- C . Apply the remaining budget to operational activities.
- D . Apply the remaining budget to deferred enhancement requests.
Which of the following documents sets the project objectives?
- A . Project charter
- B . Project schedule
- C . Project scope statement
- D . Project organization chart
A program manager is leading a program to transform an organization’s sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program’s performance.
A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application . The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.
What should the program manager do next?
- A . Secure additional approvals from senior stakeholders.
- B . Assign a new project manager to own the delivery of the new project.
- C . Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
- D . Discontinue one of the existing program components, and reallocate all of that component’s resources to the newly approved project.
Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
- A . Rework
- B . Flowcharting
- C . Trend Analysis
- D . Pareto Diagram
An organization initiates an innovation program to deliver exceptional performance and benefits. After the program transition plan is in place and the implementation of a benefits sustainment plan starts, the program manager discovers the program may be shut down due to lack of funding.
To ensure continued funding for the program, what should the program manager do next?
- A . Complete the benefits sustainment plan and update the benefits register
- B . Present a revised ROI to the program sponsors based on the remaining investment
- C . Conduct a cost-benefit analysis to ensure the program sponsors understand the program’s long-term benefits
- D . Review the program business case and the program’s strategic alignment and long-term benefits with the program governance board
In your organization there are rules and procedures that the program manager must follow and abide by before the program can begin and must continue to follow once the program is in execution.
What term is assigned to the enforcement of these program management rules and procedures?
- A . Program governance
- B . Organizational process assets
- C . Program standards
- D . Process analysis
You are the program manager for your organization.
When a project in your program is completed, who will need to sign the certificate of completion?
- A . The project manager
- B . The program customer
- C . The program stakeholders
- D . The project management team
Where are negative risks recorded?
- A . Negative risk register
- B . Risk management plan
- C . Risk register
- D . Issues log
You are the program manager for your organization that utilizes vendors from several different organizations. A vendor has submitted an invoice for the work they have completed in your program. You have reviewed the work results and agree with the vendor that their contractual obligation is complete.
What should you do next in regard to the vendor’s invoice?
- A . Approve the payment request
- B . Finalize the performance report
- C . Examine the contract
- D . Complete a financial audit of the work
You are the program manager for the GHT Program for your company. This program has a budget at completion of $789,000 and is currently 40 percent complete, though it was scheduled to be 50 percent at this time. Your program has spent $325,000 of the budget to date.
Based on this information, how many pennies is your program losing per dollar spent on the work?
- A . 11
- B . 20
- C . 3
- D . 1
A program is developing a next-generation product line, and one component has been delivered. However, due to a change request, expectations for another component are unmet.
What activity should the program manager perform next?
- A . Program delivery management
- B . Resource interdependency management
- C . Program performance monitoring and controlling
- D . Benefits sustainment and program transition
An organization is considering a new program . The program has a cost of $1,950,000 and will last for three years.
What is the minimum future value this organization should expect to receive from this program if it is initiated and the rate of return is six percent?
- A . $2,322,481
- B . $1,950,000
- C . $2,067,000
- D . $1,950,001
A component project of a multiyear program delivers all expected products and services as anticipated . The component project manager obtains approvals from the stakeholders and transitions the benefits to operations.
What should the program manager do next?
- A . Reassign the component project manager to another component project or activity
- B . Verify that the benefits were delivered and authorize component project closure
- C . Conduct a program audit to confirm that the component project is complete
- D . Keep the component project open until the program benefits are realized
To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component . The program manager is concerned that the delivery of some program goals could be jeopardized.
What should the program manager do?
- A . Document the concerns that program goals may be affected and present at the next program governance board review meeting for guidance and actions to be taken
- B . Advise the program sponsor that the program will continue and follow the program management plan, unless the change control board (CCB) has approved changes to the plan
- C . Work with the project managers of the affected components to implement fast tracking and update the resource management plan accordingly
- D . Evaluate critical success factors and key performance indicators (KPIs) to monitor benefits throughout the program’s life cycle
You are the program manager for a construction program. In this program you are requiring that all workers adhere to the identified safety requirements. Some of the work in the program you’ve decided is too risky for the program team members so you’ve hired specialists to manage the dangerous work .
The outsourcing of the dangerous work to a specialist is what type of risk response?
- A . Avoidance
- B . Mitigation
- C . Transference
- D . Enhancing
A company’s marketing department fails an internal compliance audit. To comply with the auditor’s remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.
What should the program manager do to ensure the success of the program?
- A . Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered
- B . Host a kick-off meeting; request preliminary requirements from the marketing department; conduct a design session; present the steering committee with a solution that meets the requirements; and meet with interested vendors
- C . Ask a senior marketing executive to act as the program sponsor and participate on the steering committee; require steering committee representation from the IT, legal, and other key departments; validate that the chosen solution meets the requirements
- D . Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gain the confidence of the legal department
You are the program manager for your organization and are about to execute your procurement management plan. You need to procure materials for your program and you want only the vendor to provide you with a price for the goods you need to procure.
What type of a document should you provide to the vendor in this scenario?
- A . Statement of work
- B . Request for quote
- C . Proposal
- D . Program charter
You are hosting a meeting with all of the vendors that have received a copy of your statement of work. In this meeting, you’ll be discussing the statement of work, clarifying the details, and answering any questions the vendors may have about the project.
What is this meeting called?
- A . Sales meeting
- B . Select sellers process
- C . Bidder conference
- D . Negotiations
A program manager has been assigned to a program that has received approval of the program charter and for which a stakeholder register has been prepared.
During stakeholder engagement planning, the program manager should consider which of the following stakeholders aspects?
- A . Attitude about the program, external political position, and technical expertise
- B . Level of influence and participation and attitude about the program
- C . Expectations of program benefits, level of influence, and organizational culture
- D . Level of support/opposition, technical expertise, and organizational culture
A program manager is concerned that a program will be unable to achieve its intended benefits.
How should the program manager handle this concern?
- A . Meet with the program management office (PMO) to review critical program success factors.
- B . Meet with the component project managers to reallocate resources within the program.
- C . Meet with the program stakeholders to determine if a reduction in program scope is acceptable.
- D . Meet with the component project managers to perform risk analysis.
A program management team is invited to a company’s annual strategy planning session . The CEO discusses the mission and vision of the organization, and how the strategic plan will create opportunities to fulfill them.
How can the program manager use the company’s vision to establish a program?
- A . Define the program and component projects to enable the fulfillment of strategic goals.
- B . Set the priority matrix, and map the projects’ priorities that will be included in the program.
- C . Define the program roadmap, and highlight the individual projects’ benefits.
- D . Identify program benefits that will enable the fulfillment of strategic goals.
When is the lessons learned document updated?
- A . At closing phase
- B . At planning phase
- C . Throughout the project lifecycle
- D . At execution phase
A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information . The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.
What should the program manager do with the knowledge gained from this activity?
- A . Include the lessons learned in the weekly program report
- B . Update the communications management plan
- C . Update the lessons learned database
- D . Communicate the corrective action to the program sponsor
You are the project manager of a construction project. You have to close a phase of the project.
Which is the only technique (or tool) available in the Close Project or Phase process?
- A . Change control meetings
- B . Project management information system
- C . Expert judgment
- D . Observations
After attending a technology exposition, an influential stakeholder believes that integrating a new technology into the program will increase benefits and help shorten the schedule . The stakeholder asks the program manager to immediately include the new technology into the program.
What should the program manager do next?
- A . Assess the new technology and discuss the results with the program steering committee to determine next steps.
- B . Start the change management process and submit a change request to integrate the new technology.
- C . Inform the stakeholder that the program will not be changed until proof of concept (PoC) is completed.
- D . Research the new technology and begin its integration during the next development cycle.
A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.
How should the program manager demonstrate the program’s progress?
- A . Define the key performance indicators (KPIs) for the program’s outcome.
- B . Invite the key stakeholder to review the program charter and the program objectives.
- C . Provide additional program performance reports to the key stakeholder.
- D . Maintain the benefits register and provide it to the key stakeholder.
Andy is the program manager of the HQN Program. This program is nearing its completion and there is still $25,000 left in the program budget. Andy has asked the program team to identify some extra deliverables that can be included in the program scope to improve the program deliverable but also to use all of the funds in the budget.
What term is assigned to the actions that Andy is trying to do in this instance?
- A . Value-added change requests
- B . Zero based budgeting
- C . Integrated change control
- D . Gold plating
The project manager of project A develops a communications management plan . The project manager of project B is new and is uncertain how to develop appropriate communications for the company’s staff.
What should the program manager do to ensure communications on the component projects are consistent?
- A . Request a more experienced project manager to work on project B.
- B . Create a program communications management plan across all component projects.
- C . Direct all projects to use project A’s communications management plan as a template.
- D . Rework the communications management plans for all projects to be consistent.
What is the other name for critical delivery dates?
- A . Substantial completion.
- B . Phases.
- C . Flags.
- D . Milestones.
You are the program manager of the NHQ Program. You will need to initiate six projects for your program. When should project initiating happen within a program?
- A . Whenever the program needs to initiate projects, it may, as long as the program has not entered the closing processes of the program.
- B . With program execution
- C . With program initiation
- D . With program planning
Which of the following documents is described in the statement below?
"It is a type of procurement document used to request proposals from prospective sellers of products or services."
- A . Request for information
- B . Request for quote
- C . Request for proposal
- D . Request for bid
You are the program manager for your organization. You’re currently creating an accountability matrix starting with yourself, the program manager and the program sponsor.
What program management process identifies the program sponsor?
- A . Pre-program setup phase
- B . Authorization of program processes and projects
- C . Initiate program process
- D . Initiation of the program management team
A key stakeholder’s requirement contradicts the organization’s strategic objectives . The program manager meets with the stakeholder, but is unable to reach a compromise on the requirement.
What should the program manager do first?
- A . Meet with the program management office to update the benefits management plan
- B . Meet with organization’s strategic planning committee to obtain clarification
- C . Meet with the program sponsor to address the issue
- D . Meet the customer to determine if the stakeholder’s requirement is valid
At what point in the project is the risk of failing to achieve the project objectives the greatest?
- A . During project planning
- B . During the project execution
- C . At the project start
- D . At the end of the project
The program sponsor requests a weekly performance report .
The tools and techniques to monitor and control program performance include which of the following?
- A . Program management performance variances, business criteria reweighting, root cause identification, and statistical sampling.
- B . Interviewing, SWOT analysis, run chart, and matrix-based charts.
- C . Earned value management, financial reporting systems, performance measurement techniques, and program management information systems.
- D . Delphi technique, scatter diagram, Pareto chart, and organization charts.
You are the program manager for your organization and working to create the program statement of work for approval by the program director.
All of the following information is defined in the program statement of work except for which one?
- A . Program requirements for resource competency levels
- B . Structure of the program management team
- C . Metrics and qualifications for program acceptance
- D . Location of the program work
What would prevent a program manager from completing program closure once a program has been completed?
- A . Failure to update the financial management plan
- B . Failure to update the benefits register
- C . Incomplete realization of all program benefits
- D . Failure to obtain program steering committee approval
Robert’s program is slipping on its schedule and management has asked that Robert find a method to compress the duration of the program.
What approach could Robert take that would not dramatically add risks to program if he added labor to the effort-driven activities within the program?
- A . Lead time
- B . Crashing
- C . Lag time
- D . Fast tracking
What project management term would you associated with a predetermined budget you’re your program?
- A . Program governance
- B . Constraint
- C . Cost baseline
- D . Assumption