PMI PgMP Program Management Professional (PgMP) Online Training

1. Kelly's program is slipping on its schedule. Management is worried that the program will be late and this will cost the organization several thousand dollars in fines and penalties. They've asked Kelly to use a schedule duration compression technique that will help the program finish on time . The technique that Kelly can use, however, should not add costs to the program.

What duration compression technique should Kelly use in this instance?

2. Gary is program manager for his organization. His current program is over budget and is slipping on the program schedule. Management has demanded a change to the program scope.

What is the most likely type of change management would make to this program scope?

3. You are the program manager for your organization and you are dealing with your program stakeholders. You are explaining to them, along with your program team, how certain activities in the program may cause delays in the schedule if the associated risk events come into play . The cost of impact of the risk events are minimal, but the schedule impacts could be bigger. The stakeholders are concerned about delaying the schedule beyond a given due date for the program. They would like you to determine if it is possible to add more labor, use a higher grade of material, or hire some consultants to ensure the

risks do not occur in the program. They are not much concerned about the cost of the solution as long as the solution or identified risks do not delay the program completion.

What type of risk response are your program stakeholders recommending in this situation?

4. At the beginning of the second year of a five-year strategic cycle, the program management team attends a checkpoint session to review the state of the company’s strategy. During the previous year, the company needed to comply with new government regulations that impacted this strategy.

Based on this information, what should the program manager do?

5. A company is releasing a new product geared toward a specific geographic area . The program manager has received the program objectives and developed the program roadmap, which consists of six program components. Approval from the program governance board has been obtained.

What is the program manager’s next step?

6. Component project managers create project management plans for all component projects in a program . The program manager notices that some project managers prefer one status report template, while others prefer another.

How should the program manager decide which template is appropriate?

7. You are the program manager of the YHT Program. You have been working with a vendor in the program but have decided that the contract between your program and the vendor needs to be terminated.

What two things must be documented if you wish to terminate a vendor's contract?

8. You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years . The program is currently 30 percent complete and you have spent $789,000 . The program is supposed to be 35 percent complete but do to some delays you're slightly behind schedule.

Based on this information, what is the schedule variance (SV) of this program?

9. A program manager concurrently implements a software program at four client locations . The client’s objective is to maintain quality while shortening the software implementation timeline.

What key elements should be included in the benefits register to achieve this goal?

10. Which of the following terms is used for a schedule compression technique where two activities that were previously scheduled to start sequentially start at the same time?

11. Which of the following tools and techniques are parts of the Administer Program Procurements process? Each correct answer represents a complete solution. Choose all that apply.

12. A program receives initial approval from the selection committee to proceed with the program development.

What should the program manager do next?

13. You are the program manager for your organization. Management has asked that you determine when resources, such as leased equipment, are no longer needed so that you may release the resources to save time, money, and utilization of resources within your program.

What program management process is management asking you to perform?

14. You are program manager for the HYH Program. Your program governance is requiring you to use earned value management to predict how closely your program is tracking to the cost and schedule baselines and to predict overall program performance.

Which earned value management formula can you use to predict how much more will need to be invested in the program based on current program performance?

15. A program manager for an electronic gaming manufacturer is managing a new virtual reality program. An international trade agreement in the final stages of renegotiation will reduce supply-chain costs and delivery intervals. A materials supplier informs the program manager that when this agreement is finalized, it will shorten the product’s delivery time.

What should the program manager update first?

16. You are the program manager for your organization. Part of your role as the program manager is to train John, a new program manager, on the program processes within a program. John is confused as to when the program team can be acquired in the program management lifecycle.

When will the program team be acquired for a program?

17. What does RACI stand for?

18. A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job.

What should the regional program manager do to address the country manager’s request?

19. You are the program manager of the JNH Program. Tom, a project manager in your program, has just completed his project and is ready to officially close his project. You agree that Tom's project is completed.

What role do you play in Tom's project closure?

20. You are the program manager for your organization and you're coaching Tom, an aspiring program manager, on program management. Tom is curious about controlling communications.

Which one of the following is an output of the communications control process?

21. In preparation for the development and submission of the program master schedule to a client, the program manager meets with the component project manager and master program scheduler to discuss the work breakdown structure (WBS).

During the meeting, the master scheduler indicates that the master program schedule should include which of the following?

22. A new program is comprised of four component projects . The program manager must assign project managers to each of the four projects. There are eight potential project managers to consider.

What should the program manager do before assigning the project managers?

23. Marty is the project manager of the recently completed NHK Project . The project was deemed successful by the project customer and they have signed the formal acceptance documentation. Marty has written the final project report, released the project team, and completed the lessons learned documentation.

What else should Marty do in the closure of the NHK Project?

24. Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team's attention.

What should be done with the identified potential risk?

25. A project manager in your program has estimated the cost of a program to be $145,000. As the project manager's project comes close to completion, the project manager realizes that he has still $27,876 left in his project budget. He decides to add some additional features to the project's deliverables in an effort to use the remaining budget. These additions will add value to the project and the project customer is likely to enjoy these new features.

This is an example of what term?

26. A program is near completion and the benefits will be delivered shortly . The program manager prepares to initiate program closeout activities to release the program resources.

Before initiating closeout and releasing the resources, what should the program manager do?

27. Your program creates a byproduct that you could sell to a client . The cost of the byproduct would offset the cost of the program by nearly $7,500 per month.

This is an example of which positive risk response?

28. Alice is the project manager of the NHQ Project and is entering the project's closing processes . The project, she has managed, has been for another organization in a contractual relationship. Her organization requires Alice to complete performance reviews of the project team, review the deliverables with the project customer, and to obtain formal signoff of the project deliverables. There may be other conditions and activities that Alice

likely will need to do in this final project phase. Where can Alice check regarding this project?

29. A rapidly expanding IT company wants to mature its delivery methodology. It creates a benefits management plan that identifies formal program management governance as a key area that would add value.

What benefits would structuring work into programs bring to this organization?

30. A multi-year complex program will deliver advanced driver assistance system (ADAS) components for autonomous vehicles. Several key stakeholders are concerned because they have not been regularly involved with the program and do not understand the program's benefits.

What should the program manager do to address these key stakeholders' concerns?

31. Management is trying to determine which program to initiate. Each of the potential programs has the possibility of creating an income for each it is in existence. Management would like to consider the present value for each year a program creates a return on investment.

What program selection method is management using in this instance?

32. A program manager needs to establish direction and identify the essential aspects of a program. In addition, they must ensure that the context and framework of the program are properly defined, assessed, and documented.

Which document will be created to support this activity?

33. Gina is the program manager for her organization and is reviewing the results of quality control. She would like to create a chart that shows the categories of defects within the program so that she and the program team can address the largest categories in descending order.

Which one of the following is the best chart for Gina in this situation?

34. You are the program manager for the HGQ Program in your organization. Your program has eight constituent projects including a small project which you've assigned to Beth a new project manager in your organization. Part of your assignment is to coach Beth on project management in your program. You are telling Beth about the five process groups of project management and how they map to the progression of the project.

Which process group would you tell Beth is where she'll likely spend the bulk of the project time and the project budget?

35. The program manager takes over a poorly performing program. After a review of the documentation and interviews with the program sponsor, stakeholders, and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals . The program manager must realign the constituent projects and components to meet the program's needs.

What action should the program manager take to realign the program?

36. If a program has a budget of completion of $550,000, is 25 percent complete, and has spent $135,000 what is the cost variance (CV)?

37. Which one of the following is not considered one of the three components of the Iron Triangle?

38. A regional finance program is impacted by a new currency regulation issued by a country in the region . The new regulation requires changes to the financial statements of that country’s branches by the end of the fiscal year. Failing to comply with the regulation may result in fines and/or closure of the branches. A branch general manager immediately meets with the program manager to select and secure a local fiscal expert to support the regulation, as these types of resources are in high demand. There is a high risk that the changes will not be completed on time if the resource is not secured.

What should the program manager do to address the risk?

39. The program manager plans to address a negative cost variance generating a red flag in the program management status report.

What should the program manager do?

40. The program manager wants to ensure that a program contributes to shareholder value.

The program manager should verify alignment with which of the following?

41. What does CPI value less than 1.0 indicates?

42. You have created a control chart for a repeatable process in your program. You have discovered that the seven most recent measurements are all on the positive side of the mean in your control chart.

What is this phenomenon called?

43. A wild life protection organization opposes your program, which involves the cutting of around 200 trees to make way for the construction of a building.

Which of the following correctly defines the organization in program management terminology?

44. You are the program manager for your organization. A new program is about to initiated and Marcy, your assistant, asks you about the themes that all new programs must map to.

All of the following are themes that you can discuss with Marcy except for which one is not a program theme?

45. You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years . The program is currently 30 percent complete and you have spent $789,000 . The program is supposed to be 35 percent complete but do to some delays you're slightly behind

schedule. Based on this information, what is the schedule performance index (SPI) for this program?

46. You are a program manager for a large construction program. You need to ensure that the projects in the program are in accordance with the schedule. You are tracking start and finish dates for them.

Which of the following processes are you on?

47. The program manager has a global program with five component projects . The program sponsor wants the management plans, processes/procedures, and technology to be uniform across the program. The requirements will create issues and result in increased costs. The program sponsor is new and has imposed these new requirements six months into a three-year program.

What should the program manager do next?

48. Hal is the program manager for his organization. He would like your organization to provide his program with 4 tons of pea gravel for a construction project in his program. Hal send you a statement of work and an IFB.

What document should you provide to Hal?

49. A small, regional utility closes a customer rewards program and transitions it to operations . The executive sponsor and program manager are concerned about the impact on benefits realization. The program manager assures the executive sponsor that any corrective actions will be included in the next phase.

What should the program manager do to ensure a successful transition?

50. Which earned value management formula can help you determine how likely it is that you'll complete the program based on the amount of cash left in the program budget?

51. During program execution, how does a program manager ensure that benefits are being realized in accordance with program governance?

52. What duration compression technique typically adds risk when it's used during a program?

53. Molly is the program manager for her organization and she is creating a program plan that defines the benefits of the program and how her program and team will create the benefits for the organization.

What plan is Molly creating in this scenario?

54. A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest.

What action should the program manager take first?

55. When a change enters your program requirements you must update all of the following documents except for which one?

56. What document asks the seller to provide your project with a detailed description of a project solution along with a price to complete the project work?

57. You are the program manager of the GHY Program. Your program team has identified a risk dealing with the materials you will be using in the program. It is possible that if the materials are not installed properly they will cause serious damage in future phases of the program. Your team has recommended additional training and a consultant to help the team members install the material accurately to reduce the likelihood of the risk event. You agree and the team executes the risk response.

What type of risk response have you implemented in this situation?

58. Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation.

Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.

59. A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.

What should the program manager do to ensure that the knowledge acquired is captured efficiently?

60. A program in a matrix organization includes subprojects for specific required technologies . The program manager assembles a team of project managers to lead each of the component projects. Each component project requires unique technical skills and expertise. To ensure that there are no budget overruns, the program manager leverages the existing time reporting process.

What is a critical component of the Program Schedule Management Process?

61. A program manager has four projects pending approval. Senior management asks the program manager to identify a project for potential elimination based on the return on investment .

The program manager has the following information to guide and support the decision:





Which project should the program manager select to be cancelled?

62. A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget.

What should the program manager do next?

63. Which of the following documents sets the project objectives?

64. A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.

A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application . The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.

What should the program manager do next?

65. Which of the following can be an effective tool during quality control to help determine the how the problem occurred?

66. An organization initiates an innovation program to deliver exceptional performance and benefits. After the program transition plan is in place and the implementation of a benefits sustainment plan starts, the program manager discovers the program may be shut down due to lack of funding.

To ensure continued funding for the program, what should the program manager do next?

67. In your organization there are rules and procedures that the program manager must follow and abide by before the program can begin and must continue to follow once the program is in execution.

What term is assigned to the enforcement of these program management rules and procedures?

68. You are the program manager for your organization.

When a project in your program is completed, who will need to sign the certificate of completion?

69. Where are negative risks recorded?

70. You are the program manager for your organization that utilizes vendors from several different organizations. A vendor has submitted an invoice for the work they have completed in your program. You have reviewed the work results and agree with the vendor that their contractual obligation is complete.

What should you do next in regard to the vendor's invoice?

71. You are the program manager for the GHT Program for your company. This program has a budget at completion of $789,000 and is currently 40 percent complete, though it was scheduled to be 50 percent at this time. Your program has spent $325,000 of the budget to date.

Based on this information, how many pennies is your program losing per dollar spent on the work?

72. A program is developing a next-generation product line, and one component has been delivered. However, due to a change request, expectations for another component are unmet.

What activity should the program manager perform next?

73. An organization is considering a new program . The program has a cost of $1,950,000 and will last for three years.

What is the minimum future value this organization should expect to receive from this program if it is initiated and the rate of return is six percent?

74. A component project of a multiyear program delivers all expected products and services as anticipated . The component project manager obtains approvals from the stakeholders and transitions the benefits to operations.

What should the program manager do next?

75. To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component . The program manager is concerned that the delivery of some program goals could be jeopardized.

What should the program manager do?

76. You are the program manager for a construction program. In this program you are requiring that all workers adhere to the identified safety requirements. Some of the work in the program you've decided is too risky for the program team members so you've hired specialists to manage the dangerous work .

The outsourcing of the dangerous work to a specialist is what type of risk response?

77. A company's marketing department fails an internal compliance audit. To comply with the auditor's remediation plan, the legal department mandates that a content management system (CMS) be implemented. After initiating the program for CMS implementation, the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.

What should the program manager do to ensure the success of the program?

78. You are the program manager for your organization and are about to execute your procurement management plan. You need to procure materials for your program and you want only the vendor to provide you with a price for the goods you need to procure.

What type of a document should you provide to the vendor in this scenario?

79. You are hosting a meeting with all of the vendors that have received a copy of your statement of work. In this meeting, you'll be discussing the statement of work, clarifying the details, and answering any questions the vendors may have about the project.

What is this meeting called?

80. A program manager has been assigned to a program that has received approval of the program charter and for which a stakeholder register has been prepared.

During stakeholder engagement planning, the program manager should consider which of the following stakeholders aspects?

81. A program manager is concerned that a program will be unable to achieve its intended benefits.

How should the program manager handle this concern?

82. A program management team is invited to a company’s annual strategy planning session . The CEO discusses the mission and vision of the organization, and how the strategic plan will create opportunities to fulfill them.

How can the program manager use the company’s vision to establish a program?

83. When is the lessons learned document updated?

84. A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information . The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.

What should the program manager do with the knowledge gained from this activity?

85. You are the project manager of a construction project. You have to close a phase of the project.

Which is the only technique (or tool) available in the Close Project or Phase process?

86. After attending a technology exposition, an influential stakeholder believes that integrating a new technology into the program will increase benefits and help shorten the schedule . The stakeholder asks the program manager to immediately include the new technology into the program.

What should the program manager do next?

87. A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.

How should the program manager demonstrate the program's progress?

88. Andy is the program manager of the HQN Program. This program is nearing its completion and there is still $25,000 left in the program budget. Andy has asked the program team to identify some extra deliverables that can be included in the program scope to improve the program deliverable but also to use all of the funds in the budget.

What term is assigned to the actions that Andy is trying to do in this instance?

89. The project manager of project A develops a communications management plan . The project manager of project B is new and is uncertain how to develop appropriate communications for the company's staff.

What should the program manager do to ensure communications on the component projects are consistent?

90. What is the other name for critical delivery dates?

91. You are the program manager of the NHQ Program. You will need to initiate six projects for your program. When should project initiating happen within a program?

92. Which of the following documents is described in the statement below?

"It is a type of procurement document used to request proposals from prospective sellers of products or services."

93. You are the program manager for your organization. You're currently creating an accountability matrix starting with yourself, the program manager and the program sponsor.

What program management process identifies the program sponsor?

94. A key stakeholder’s requirement contradicts the organization’s strategic objectives . The program manager meets with the stakeholder, but is unable to reach a compromise on the requirement.

What should the program manager do first?

95. At what point in the project is the risk of failing to achieve the project objectives the greatest?

96. The program sponsor requests a weekly performance report .

The tools and techniques to monitor and control program performance include which of the following?

97. You are the program manager for your organization and working to create the program statement of work for approval by the program director.

All of the following information is defined in the program statement of work except for which one?

98. What would prevent a program manager from completing program closure once a program has been completed?

99. Robert's program is slipping on its schedule and management has asked that Robert find a method to compress the duration of the program.

What approach could Robert take that would not dramatically add risks to program if he added labor to the effort-driven activities within the program?

100. What project management term would you associated with a predetermined budget you’re your program?