How do you configure a router to ensure that case advances to the correct loan officer?

A process routes loan requests to a specific loan officer based on the type of loan.

* If the loan is a mortgage, it is routed to Adam Ross.

* If the loan is for an automobile, it is routed to Julia Samuels.

* If the loan is an equity line, the case is routed to Don Smith.

How do you configure a router to ensure that case advances to the correct loan officer?
A . Route the case to a worklist using a skilled router.
B . Route the case to a work queue using a When condition.
C . Route the case to a work queue using a skilled router.
D . Route the case to a worklist using a When condition.

Answer: D

According to Pega best practices, which phase can you implement as a child case?

The business process for an automobile insurance claim consists of the following phases:

* Submission: The customer contacts a customer service representative (CSR) to file the claim.

* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

* Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?
A . Review
B . Verification
C Repair
C . Submission

Answer: C

How do you configure a case type to achieve the required behavior?

You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check .

How do you configure a case type to achieve the required behavior?
A . Create a process for the physical assessment that is followed by a process for the background check.
B . Create a process for the physical assessment that is parallel to the background check process.
C . Create a process on one stage for the background check and a process on another stage for the physical assessment.
D . Create a process for the background check and an optional process for the physical assessment.

Answer: B

How do you configure a solution to ensure the email includes the case ID for the survey?

A survey is sent to a customer via email .

How do you configure a solution to ensure the email includes the case ID for the survey?
A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
B . Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
C . Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
D . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

Answer: C

How do you configure a router to ensure that case advances to the correct loan officer?

A process routes loan requests to a specific loan officer based on the type of loan.

* If the loan is a mortgage, it is routed to Adam Ross.

* If the loan is for an automobile, it is routed to Julia Samuels.

* If the loan is an equity line, the case is routed to Don Smith.

How do you configure a router to ensure that case advances to the correct loan officer?
A . Route the case to a worklist using a skilled router.
B . Route the case to a work queue using a When condition.
C . Route the case to a work queue using a skilled router.
D . Route the case to a worklist using a When condition.

Answer: D

How do you configure a router to ensure that case advances to the correct loan officer?

A process routes loan requests to a specific loan officer based on the type of loan.

* If the loan is a mortgage, it is routed to Adam Ross.

* If the loan is for an automobile, it is routed to Julia Samuels.

* If the loan is an equity line, the case is routed to Don Smith.

How do you configure a router to ensure that case advances to the correct loan officer?
A . Route the case to a worklist using a skilled router.
B . Route the case to a work queue using a When condition.
C . Route the case to a work queue using a skilled router.
D . Route the case to a worklist using a When condition.

Answer: D