Which of the following are common data integration techniques? (Select two)
Which of the following are common data integration techniques? (Select two)A . ETL (Extract, Transform, Load)B . VPN (Virtual Private Network)C . API (Application Programming Interface)D . SQL (Structured Query Language)View AnswerAnswer: AC
Which activity is a key part of Pega’s approach to application development?
Which activity is a key part of Pega’s approach to application development?A . Defining business objectivesB . Coding from scratchC . Implementing ad-hoc workflowsD . Ignoring user feedbackView AnswerAnswer: A
Which methods are commonly used in UX research? (Select three)
Which methods are commonly used in UX research? (Select three)A . SurveysB . A/B testingC . Focus groupsD . Cold callingE . Usability testingView AnswerAnswer: ABE
Which approach is best for organizing content within Pega Knowledge to improve accessibility and relevance?
Which approach is best for organizing content within Pega Knowledge to improve accessibility and relevance?A . Grouping content by authorB . Tagging content based on topics and frequently asked questionsC . Organizing content by creation dateD . Limiting content to the most recent entriesView AnswerAnswer: B
What is the primary purpose of associating a service request with a specific customer account in Pega?
What is the primary purpose of associating a service request with a specific customer account in Pega?A . To streamline the billing processB . To ensure accurate reporting and analyticsC . To facilitate personalized customer serviceD . To assign the case to a specialized agentView AnswerAnswer: C
What are the primary value drivers for a contact center? (Choose Three)
What are the primary value drivers for a contact center? (Choose Three)A . Customer satisfactionB . Average call durationC . First call resolutionD . Operational efficiencyE . Number of new products developedView AnswerAnswer: ACD
Which of the following is essential when setting up an escalation policy for web messaging in Pega?
Which of the following is essential when setting up an escalation policy for web messaging in Pega?A . Defining the maximum wait time for customer responsesB . Setting up custom themes for chat windowsC . Enabling message archiving for complianceD . Integrating third-party chatbotsView AnswerAnswer: A
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?A . To enhance the aesthetic design of the email botB . To automatically extract relevant information from incoming emailsC . To manage the routing of emails to external systemsD . To track the opening rates...
Which settings are essential when configuring Pega Call for customer service? (Choose Two)
Which settings are essential when configuring Pega Call for customer service? (Choose Two)A . Defining call routing rulesB . Setting up voice recognition scriptsC . Customizing call queuing mechanismsD . Integrating with cloud storageView AnswerAnswer: AC
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?A . Implementing manual data entry for critical processesB . Using real-time data synchronization methodsC . Avoiding the use of APIsD . Customizing all data exchanges manuallyView AnswerAnswer: B