On which two areas would you provide guidance to the network management team?

Your company experienced a number of network incidents that had a significant impact on business operations. Because a root cause cannot be identified, your CTO asks you to help the network management team implement the FCAPS framework.

On which two areas would you provide guidance to the network management team? (Choose two.)
A . change management
B . accounting management
C . service level management
D . fault management

Answer: B,D