Certification Provider: Microsoft
Exam Name: Troubleshooting Microsoft Teams
Exam Code: MS-740
Official Exam Time: 150 mins
Number of questions in the Official Exam: 40-60 Q&As
Latest update time in our database: February 04,2023
MS-740 Official Exam Topics:
  • Topic1 : Troubleshoot call drops
  • Topic2 : Troubleshoot dynamic emergency calling / Identify issues with emergency phone number normalization rules
  • Topic3 : Troubleshoot missing locations in outbound calls and missing addresses / Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
  • Topic4 : Identify the root cause of direct-dialing call issues by reviewing the SBC log / Troubleshoot audio conferencing issues, including provisioning and configuration issues
  • Topic5 : Troubleshoot meetings and live events issues / Investigate issues sharing content and viewing reports
  • Topic6 : Troubleshoot dial pad issues / Troubleshoot phone number provisioning issues
  • Topic7 : Troubleshoot Teams client issues / Investigate network issues, including network latency
  • Topic8 : Analyze web traffic and review HTTP status codes by using Fiddler and other tools / Troubleshoot issues installing and updating client software
  • Topic9 : Troubleshoot message delivery issues / Troubleshoot federation issues (10-15%)
  • Topic10 : Troubleshoot federation issues between Teams and Skype or Skype for Business / Verify whether an applied conditional access policy prevents sign in
  • Topic11 : Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices / Troubleshoot tenant replication issues in teams and channels
  • Topic12 : Verify SharePoint access permissions / Verify SharePoint access permissions
  • Topic13 : Confirm that the SharePoint site collection link is intact /

What should you do?

Topic 1, Contoso, Ltd Case study This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are...

Which two tools should you use?

You need to investigate the issue reported by the human resources manager. Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Teams Desktop logsB . SharePoint admin centerC . Teams Debug logsD . Network assessment toolE . Fiddler View Answer...

What should you do?

You are the administrator for an organization. A user named User1 can communicate with User2 from an external domain by using chat. User1 is not able to add User2 to a team. You need to ensure that User1 can add User2 to a team. What should you do?A . Enable external access.B . Confirm...

Which actions are required?

DRAG DROP You need to configure the Microsoft Teams environment for guest users. Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll...

What should you do?

You need to resolve the issue for the legal department employees. What should you do?A . Set external sharing to Only people in your organizationB . Set external sharing to Anyone.C . Grant the org-wide Teams Member group unique permission to the document library.D . Grant the org-wide Teams Member group permissions to the...