HOTSPOT A company has the following workforce roles and responsibilities: You need to recommend the lowest-cost license type. Which license types should you recommend? To answer, select the appropriate license in the dialog box in the answer area. NOTE: Each correct selection is worth one point. Hot Area: View Answer Answer:...
You are the solution architect on a Dynamics 365 Customer Service implementation. The organization requires the following for the implementation: – Define the key non-functional requirements for the customer services team. – Achieve business objectives from the future Dynamics 365 Customer Service solution. You need to identify the top three non-functional requirements for the...Continue reading
HOTSPOT A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the data continues to be valuable. You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based on...Continue reading
You need to determine which legacy data sources the college should continue to use. Which two data sources should you recommend? Each correct answer presents a partial solution. NOTE: Each correct selection is worth one point.A . CSV fileB . proprietary databaseC . SQL databaseD . Excel View Answer Answer: AC...
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: – Handle multiple customer interactions at once. – Ensure...Continue reading
DRAG DROP You are implementing Dynamics 365 Customer Service for your company. The company is deciding whether to use an on-premises or online implementation. One of the biggest concerns is about disaster recovery processes. You need to explain how each system would be recovered with minimal effort and loss of data in case of...Continue reading
Testlet 2 Case study Background Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance. Current environment – The company uses Microsoft Office 365. – The company...Continue reading
HOTSPOT A company uses Dynamics 365 Sales and Power BI. Sales managers must be able to keep track of changes to their pipeline in the following ways: – Notify the sales managers when an Opportunity changes sales stage. – Notify the sales managers when the pipeline drops below 2.5M USD. – When reviewing the...Continue reading
You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following: – Support must be provided 24 hours per day, seven days a week. – Issues must be resolved within four...Continue reading
You need to provide the IT team and managers with a mobile solution. How many apps should you recommend?A . one app for all usersB . one app for each roleC . one app for each teamD . one app for each user View Answer Answer: A...