How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?
A . Demo Sales Cloud to end users.
B . Establish KPIs for end users.
C . Observe end users.

Answer: C

Explanation:

During the Discovery phase, observing end users in their natural work environment provides invaluable insights into their workflows, pain points, and needs. This approach helps consultants understand the context in which users operate, informing more tailored recommendations and configurations for the Sales Cloud implementation. Observing users can reveal specific requirements that might not surface through interviews alone, making it a foundational method for accurately determining the necessary capabilities for the implementation.