GE0-806

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?A . WFM ServerB . WFM Data AggregatorC . WFM BuilderD . WFM SynchroserverView AnswerAnswer: B

What is the maximum number of contracts which can be created and used in WFM?A . 30B . 100C . 500D . No LimitView AnswerAnswer: A Explanation: Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

Where can Overlays be configured?A . Genesys AdministratorB . WFM Configuration UtilityC . WFM Web for SupervisorsD . WFM Web for AgentsView AnswerAnswer: C Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/InstWebInfo

What is the relations between Agents and contracts?A . Agents only need a Contract if they are Multi-SkilledB . Only one Contract can be assigned to an Agent at a timeC . Contracts determine the types of calls that can be routed to an AgentD . Agents are automatically assigned...

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?A . Activity SetB . Task SequenceC . Exception Task SequenceD . Marked TimeView AnswerAnswer: D

How are agents linked to activities?A . As a member of a special Agent Group defined on an ActivityB . By defining a skill and level on an ActivityC . Manually in WFM configuration utilityD . Manually in Genesys AdministratorView AnswerAnswer: C

Which are primary elements of workforce management provided by Genesys WFM?A . Service FactorB . ForecastingC . SchedulingD . AdherenceE . Mobile TrackingView AnswerAnswer: B Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting

Which WFM Server can be set up to act as a Locator?A . WFM ServerB . Only the Primary WFM serverC . Only the Master WFM serverD . Only the Back up WFM ServerView AnswerAnswer: D

Which of the following Web servers are supported for WFM database? (Choose two.)A . MS Internet Information ServerB . IBM web sphereC . JBOSS ASD . Apache TomcatView AnswerAnswer: B Explanation: Reference: http://docs.genesys.com/MoreDocs/Template:SOE_Workforce_Management

Which of the following access rights can be configured in WFM Configuration utility? (Choose four.)A . Access to Agent GroupsB . Access to TeamsC . Agent access to WFM Web for AgentsD . Access to WFM reportsE . Access to Master ScheduleF . Publish ForecastView AnswerAnswer: ACDF