How is the Genesys SIP Server licensed?
- A . per seat
- B . per running instance
- C . per any DN
- D . per Agent
Which of the following stays in the signaling path during the entire session? Choose 2 answers
- A . Registrar
- B . Stateless Proxy
- C . Stateful Proxy
- D . R B2BUA
- E . Redirect Server
Which of the following are methods are supported by SIP Server for detecting whether a particular device is unavailable and needs to be placed in Out of Service state? (Choose 2 answers)
- A . Active out of service detection
- B . Passive out of service detection
- C . Auto out of service detection
- D . Presence subscription
- E . Registration
- F . class of service
You have 3 separate remote sites using SIP technology without P8X. One location has one MOH and one MCU server, second location has a one MOH and one treatment server and third site has one MOH and one recording Media Server installed. The whole contact center has a rate of 30calls/sec.
What is the minimal number of Network SIP servers needed for this installation?
- A . 0
- B . 1
- C . 2
- D . 3
We want to use a treatment ‘PlayAnnouncement’ from routing strategy to play following file:
C:ProgramFilesMediaserverAnnouncementl_mulaw, wav,
How would the URI in the INVITE message sent to Media Server look like?
- A . sip:annc@MedlaServer:port;play=ftle://announcement/l;repeat=l
- B . sip:annc@MediaSen/er:port;plav=c:ProgramFilesMediaServerannouncementl;repeat=l
- C . sip:annc@MediaServer:porc;play=announcement/’i_mulaw.vvav;repeat=l
- D . sip:annc@MediaServer:port;play=l;repeat=l
- E . sip:annc@MediaServer:port;play=l_mulaw.wav;repf^t
When configuring a Voice over IP Service ON in Genesys Administrator to enable treatment capability of Media Server using NET ANN, which options are mandatory in the TServer section of the Annex Tab of this DN? (Choose 2 answers)
- A . contact = host and port of the SIP server handling request for treatment
- B . contact = host and port of the Media Server handling request for treatment
- C . service-type = treatment
- D . request-uri = URI to be sent by SIP server to Media Server to play proper treatment (e.g. Filename to be played)
- E . name = name of the treatment to be played
Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles.
At what percentage of this value does SlP Server reject all traffic?
- A . 101%
- B . 120%
- C . 130%
- D . 150%
Which of the following are SIP messages that SIP Server can map to T-Library messages? Choose 4 answers
- A . ACK
- B . INVITE
- C . INFO
- D . UPDATE
- E . REFER
- F . ANNC
B,C,D,E
Explanation:
Reference: http://docs.genesys.com/Special:Repository/80fr_dep-sip.pdf?id=6483fb5b9ea1-43a0-8aeb-f38b19fb29a7 (See the Page #177).
SIP Server starts successfully. However, its status on SCS is "Service Unavailable" and SIP Server distributes EventLinkDisconnected to clients.
Which of the following circumstances would be responsible for the status and EventLinkDisconnected message?
- A . Stream Manager is not registered with SIP Server
- B . Media Gateway is not registered with SIP Server
- C . SIP Server fails to open the SIP port
- D . The network is down
A "Cradle to grave" ("beginning to end") call control is a functionality of which of the following? (Choose 2 answers).
- A . Registrar
- B . Stateless Proxy
- C . Stateful Proxy
- D . B2BUA
- E . Redirect Server
Which of the following methods does SIP Server use to create a new SIP dialog? (Choose 2 answers)
- A . INVITE
- B . re-INVITE
- C . REFER
- D . REGISTER
A,C
Explanation:
Reference: https://tools.ietf.org/html/rfc5057
Which of the features below does a B2BUA deliver to a SIP-based VoIP architecture? (Choose 3 answers)
- A . centralized call management
- B . SIP-based VoIP interworking between LAN and WAN
- C . management and monitoring of the entire call state
- D . Provide conversion of TDM to DIP
- E . connect legacy phones
A,B,C
Explanation:
Reference: http://www.eetimes.com/document.asp?doc_id=1203045
What does 3PCC mean?
- A . All call handling actions (answer, hold, initiate transfer, etc.) are performed on the SIP endpoint
- B . All call handling actions (answer, hold, initiate transfer, etc.) are performed on the multiple PCs (In this case 3 PCs)
- C . T-lib signaling takes over SIP signaling, so third party application such as Agent Desktop can transfer VoIP packets to SIP Server and back using T-lib
- D . A T-lib client such as Agent Desktop can control a call which is actually between other parties such as SIP endpoints
Which of the following are valid parameters of the Announcement Treatment? (Choose 2 answers)
- A . Language
- B . ID
- C . Music_DN
- D . Duration
A,B
Explanation:
Reference: http://www.genesyslab.info/repository/PSDK/8.0Java_API_Reference/com/genesyslab/platform/voice/protocol/docfiles/TLib%20Datatypes/TTreatmentType.html (See the value pairs for treatment text to speech).
Which of the following is SIP Server deployment modes used with a Framework 8 solution? Choose 3 answers
- A . Stand Alone Mode
- B . Application Server Mode
- C . Multimedia Mode
- D . Customer Side Proxy Mode
- E . CTI Mode
A,B,D
Explanation:
Reference: http://genesyslab.info/wiki/index.php/Special:Repository/81fr_depsip.pdf?id=2e30d00a-05d6-4c84-a539-eb7ddcbde5f4 (page 34)
Which protocol is SIP Server using when in communication with Softswitch?
- A . CTI protocol
- B . T-Lib
- C . SIP
- D . Proprietary protocol
Which protocol is SIP Server using in communication with Media Server?
- A . CTI protocol
- B . T-Lib
- C . SIP
- D . H.323
- E . voice XML
D
Explanation:
Reference: http://en.wikipedia.org/wiki/List_of_SIP_software
In the case where MSML is configured between SIP Server and Media Server, what is the SIP method used to carry information between them both?
- A . XML
- B . OPTION
- C . T-Lib (Events/Requests)
- D . voice XML
- E . INFO
- F . MESSAGE
E
Explanation:
Reference: https://tools.ietf.org/html/rfc5707 (See SIP INFO).
Which statements are correct? (Choose 2 answers)
- A . A third-party Softswitch must be integrated with sip server using a CTI link.
- B . If there are multiple outbound dialing rules configured within a single Class of Service (COS), and more than one rule matches the dialed number (containing a similar pattern). SIP Server will choose the outbound dialing rule with the most matched digits in it.
- C . When integrating SIP Server with an approved third-party Softswitch, all SIP endpoints must be registered with the particular Softswitch and not the SIP server.
- D . It is possible to configure Auto Agent Logout after a specific period of Agent inactivity on SIP Server 8.
If multiple patterns are matched in a dial plan, which of the following describes how SIP Server could determine which pattern match to use? (Choose 2 answers)
- A . First Valid match
- B . Lowest Dial-plan-rule-(number)
- C . Most specific match
- D . Last Valid match
Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?
- A . From
- B . To
- C . via
- D . contact
A
Explanation:
Reference: http://docs.genesys.com/Special:Repository/sip81rn.html?id=c4d480e4-94a24cf8-ac24-5ccf3ccb7759
Which of the following are SIP methods that can be used to pass DTMF tones? (Choose 3 answers)
- A . In-band method by encoding DTMF tone as regular RTP packets
- B . In-band method by encoding DTMF tone as in specific RTP packets (RFC 2833)
- C . Out-of-band method by encoding DTMF tone in SIP message (UPDATE method)
- D . Out-of-band method by encoding DTMF tone in SIP message (MESSAGE method)
- E . Out-of-band method by encoding DTMF tone in SIP message (INFO method)
B,D,E
Explanation:
Reference: http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/sip/configuration/124t/sip-12-4t-book/voi-sip-dtmf.html#GUID-0E228A53-4405-4730-8D54-B37979E69A8B
In a single site deployment, SIP Server can be deployed in which of the following modes? Choose 3 answers
- A . Stand alone SIP Server
- B . SIP Server integrated with a Softswitch
- C . Open Standard SIP Architecture
- D . Hybrid architecture
- E . Application Server Mode
A,B,C
Explanation:
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_SIP.pdf (See the Describe SIP Server Deployment modes).
Which of the following choices below contains all the messages that SIP is required to act on during the request/response handshake?
- A . INVITE, 200 OK and ACK
- B . INVITE, 200 OK. ACK and 200 ACCEPTED
- C . INVITE. 200 OK
- D . INVITE, 200 OK and 200 ACCEPTED
A
Explanation:
Reference: http://www.brocade.com/downloads/documents/html_product_manuals/SI_12502_ASLBG/wwhelp/wwhimpl/common/html/wwhelp.htm#context=SI_12502_ASLB_Guide&file=sip.3.2. html
You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on.
Which ON type should you use to enable recording?
- A . Extension
- B . RP
- C . Trunk
- D . VOIP port