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Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2. B. Run a virus scan. C. Utilize a Windows restore point. D. Reimage...
Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?A . Use a key combination to lock the computer when leaving. B. Ensure no unauthorized personnel are in the...
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache. B. Check for application updates. C. Roll back the OS update. D. Uninstall and...
A user received the following error upon visiting a banking website:
A user received the following error upon visiting a banking website: The security presented by website was issued a different website' s address. A technician should instruct the user to: A. clear the browser cache and contact the bank. B. close out of the site and contact the bank. C....
Which of the following operating systems is MOST likely installed on the netbook?
A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?A . macOS B. Linux C. Chrome OS D. WindowsView AnswerAnswer: C Explanation:
Which of the following describes what the technician should do?
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?A . Have the user consider using an iPad if the user is unable to complete updates B. Have the user text the user's password to...
Which of the following is MOST likely the cause of the user's issue?
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?A . Keylogger B. Cryptominers C. Virus D....
Which of the following is the MOST likely next step in the change process?
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? A. End user acceptance B. Perform risk analysis C. Communicate to stakeholders D. Sandbox testingView AnswerAnswer: C Explanation: A. End user acceptance - While this is an...
A user reports a computer is running slow.
A user reports a computer is running slow. Which of the following tools will help a technician identity the issuedA . Disk Cleanup B. Group Policy Editor C. Disk Management D. Resource MonitorView AnswerAnswer: D Explanation: Resource Monitor will help a technician identify the issue when a user reports a...
Which of the following is the STRONGEST wireless configuration?
Which of the following is the STRONGEST wireless configuration?A . WPS B. WPA3 C. WEP D. WMNView AnswerAnswer: B Explanation: The strongest wireless configuration is B. WPA3. WPA3 is the most up-to-date wireless encryption protocol and is the most secure choice. It replaces PSK with SAE, a more secure way...
