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Which of the following should the technician confirm NEXT as part of the troubleshooting process?
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which...
Which of the following should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following should the technician implement?
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?A . WPS B. TKIP C. WPA3 D. WEPView AnswerAnswer: C Explanation: WPA3 (Wi-Fi Protected Access version 3) is the latest version of Wi-Fi security and...
Which of the following is the STRONGEST wireless configuration?
Which of the following is the STRONGEST wireless configuration?A . WPS B. WPA3 C. WEP D. WMNView AnswerAnswer: B Explanation: The strongest wireless configuration is B. WPA3. WPA3 is the most up-to-date wireless encryption protocol and is the most secure choice. It replaces PSK with SAE, a more secure way...
Which of the following would BEST mitigate this threat?
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?A . Encryption at rest B. Account lockout C. Automatic screen lock D. AntivirusView AnswerAnswer: B Explanation:...
Which of the following is the BEST course of action for the support center representative to take?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service....
Which of the following should the technician verify in the command prompt to address the issue without making any changes?
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?A . Run sfc / scannow on the drive as the administrator. B. Run clearnmgr on the drive...
Which of the following backup methods would BEST address these concerns?
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?A . Full B. Differential C. Off-site D. Grandfather-father-sonView AnswerAnswer: B Explanation: The...
Which of the following steps should the technician take?
A technician is installing a program from an ISO file. Which of the following steps should the technician take?A . Mount the ISO and run the installation file. B. Copy the ISO and execute on the server. C. Copy the ISO file to a backup location and run the ISO...
Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?
Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?A . Remote Assistance B. Remote Desktop Protocol C. Screen Sharing D. Virtual Network ComputingView AnswerAnswer: C Explanation: Screen Sharing is the default system tool that can...
