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Which of the following should the support technician do to BEST resolve the situation?
A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do...
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache. B. Check for application updates. C. Roll back the OS update. D. Uninstall and...
Which of the following steps should the technician take NEXT?
A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?A . Quarantine the computer. B. use a previous restore point, C. Educate the end user about viruses D. Download the latest...
Which of the following should a support technician check FIRST?
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?A . User account status B. Mobile OS version C. Data plan coverage D....
Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2. B. Run a virus scan. C. Utilize a Windows restore point. D. Reimage...
Which of the following file types are supported by default?
A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?A . .py B. .js C. .vbs D. .shView AnswerAnswer: D Explanation: https://www.educba.com/shell-scripting-in-linux/
Which of the following BEST describes the change in policy?
An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?A . Login times B. Screen lock C. User permission D. Login lockout attemptsView AnswerAnswer: B Explanation: Screen lock is...
Which of the following should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following would BEST resolve the issue?
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?A . Rolling back video card drivers B. Restoring the PC to factory...
Which of the following has MOST likely occurred?
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds...
