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If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?A . partial service B. out of service C. shutdown D. not configuredView AnswerAnswer: D
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
The Agent email feature is available in which Cisco Unified Contact Center Express packages?A . Premium and Enhanced B. Premium, Enhanced, and Standard C. Premium only D. Premium and StandardView AnswerAnswer: C
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)A . Delete a resource group. B. Remove a skill from a CSQ. C. Enable automatic work on a CSQ. D. Modify the skill competence level of...
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?A . Take no action, because a supervisor cannot monitor more than one team. B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams....
Which statement is true about the ability to look up customers in Cisco Context Service?
Which statement is true about the ability to look up customers in Cisco Context Service?A . Exactly one customer object is returned, based on the search parameters that are provided B. If more than one customer object is found, a failure is returned, based on the search parameters that are...
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)A . Write Document B. Place Call C. Send HTTP Response D. Cache Document E. Create URL DocumentView AnswerAnswer: C E
What does it mean for a variable in the Application Editor to be defined as a parameter?
What does it mean for a variable in the Application Editor to be defined as a parameter?A . The variable can be used to pass data to and from subflows. B. The value for that variable can be supplied via Application Configuration in Application Administration. C. The value for that...
How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?A . 50 B. 70 C. 120 D. 190View...
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a...
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)A . Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified...
