Cisco 820-605 Cisco Customer Success Manager Online Training
Cisco 820-605 Online Training
The questions for 820-605 were last updated at Oct 23,2025.
- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 23,2025
A customer complains about the number of times they must explain their problems and ask different team members to find a solution.
How can this issue be avoided?
- A . Share the company’s organizational chart with the support team.
- B . Provide customers with relevant use cases for the purchased solution.
- C . Ensure that the customer knows the point of contact for product training.
- D . Clarity roles and responsibilities with the stakeholders.
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
- A . Design and propose a discount on product G.
- B . Contact and collaborate with the individuals involved in the onboarding of product E.
- C . Offer and encourage the opportunity for the customer to participate in a success story for product F.
- D . Identify and document barriers that impact product C.
Which factor delays time to value?
- A . unrenewed Success Plan
- B . unpaid invoice
- C . loss of project sponsor
- D . negative Net Promoter Score
What is the purpose of targeted use cases?
- A . They highlight the product differentiation from a competitor.
- B . They define how a solution is applied to enable a desired outcome.
- C . They function without the purchase of additional services.
- D . They provide customers with ways to take advantage of additional features.
What defines a use case?
- A . comparison of the marketing description of what a product does and the customer’s experience.
- B . list of actions that define the interactions between a role and a system to achieve a goal.
- C . list of actions or event steps that a customer uses.
- D . list of instructions customers use for their software.
Which element of the renewal risk analysis is associated with a customer’s requests to maintain existing pricing?
- A . customer budget
- B . adoption barriers
- C . value realization
- D . competitive differentiation
What is a technical adoption barrier?
- A . lack of integration with other products
- B . underutilization of licenses
- C . untrained customer user group
- D . customer not measuring product value
Which perspectives are covered in a balanced scorecard?
- A . customer, employee, partner, risk
- B . business process, customer, financial, learning, growth
- C . competition, culture, financial. IT systems
- D . business outcomes, customer, employee, risk
Which scenario represents a use case expand opportunity?
- A . usage KPIs are on target entering the fourth quarter
- B . supplementary training sessions are organized on existing features
- C . solution management team adds headcount
- D . endpoint security solution extended to cover data center servers in addition to laptops
Which action should a Customer Success Manager take when the product utilization score is not improving?
- A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.
- B . Engage the sales team to upsell the solution and offer options and product diversity to the customer.
- C . Review the support case history to identify product quality or customer education issues.
- D . Contact the product operations team to review the telemetry and offer insights to the customer.
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