Cisco 820-605 Cisco Customer Success Manager Online Training
Cisco 820-605 Online Training
The questions for 820-605 were last updated at Oct 22,2025.
- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2025
A Customer Success Manager was assigned a strategic new account.
Which action prepares them for the customer introduction meeting?
- A . Engage with the account team to understand the expansion opportunities.
- B . Perform a deep analysis of all the sales orders to the past 24 months.
- C . Document customer’s current technical escalations.
- D . Speak the internal contacts to understand the customer’s priorities and sentiment.
What is a lagging indicator of the customer achieving the value proposition?
- A . product deployment
- B . contract renewal
- C . decrease in the number of problem reports
- D . movement to evaluate stage
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A . Create a new Health Index dashboard with the Sales team.
- B . Evaluate the customer’s expertise in managing the purchased solution.
- C . Examine solution pricing with the Renewals Manager.
- D . Schedule Quarterly Business Review with the new leadership team.
- E . Review the original business case and reassess desired outcomes with the new leadership team.
What is a common indicator of customer health?
- A . number of services purchased
- B . number of licenses purchased
- C . customer satisfaction metric
- D . amount of money spent on the solution
Which Customer Success activity is critical from the supplier perspective?
- A . identifying opportunities for sales expansion
- B . driving full adoption of the company’s technology across all supported solutions
- C . ensuring the customer has a success plan and is achieving each milestone in a timely manner
- D . listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
- A . sales proof of concept
- B . late-stage adoption
- C . early-stage adoption
- D . solution renewal
What is a business adoption barrier?
- A . solution is not implemented
- B . customer lacks technical knowledge
- C . services are unpurchased
- D . lack of customer stakeholder
What is the order of the key elements of process improvement for Customer Success?
- A . measure, define, analyze, control, improve
- B . define, measure, analyze, improve, control
- C . define, analyze, measure, improve, control
- D . analyze, define, measure, control, improve
Which two activities support Customer Success planning? (Choose two.)
- A . service ticket tracking
- B . adoption barrier identification
- C . quality control
- D . service delivery program management
- E . KPI tracking
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution.
Which steps with the Project and Operations teams ensure a successful adoption?
- A . Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
- B . Assign internal resources to develop and deliver training to the customer’s IT staff to ensure the project is successful.
- C . Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
- D . Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
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