Cisco 500-443 Advanced Administration and Reporting of Contact Center Enterprise Online Training
Cisco 500-443 Online Training
The questions for 500-443 were last updated at Sep 07,2025.
- Exam Code: 500-443
- Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
- Certification Provider: Cisco
- Latest update: Sep 07,2025
Question #1
What should a Call Type be mapped to for successful call routing?
- A . Routing Client
- B . Scheduled Script
- C . Dialed numbed
- D . Default Label
Question #2
Which device access is needed to manage agent phones for UCCE/PCCE?
- A . CUCM Admin
- B . CCE Web Admin tool
- C . Config Manager tool
- D . Finesse Admin
Question #3
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
- A . CCE and Finesse
- B . CVP and Finesse
- C . Finesse and VXML Server
- D . CUCM and PCCE
- E . CCE and CVP
Question #4
Which two call transfers are supported in PCCE Deployments? (Choose two.)
- A . SRTP Refer
- B . Release VXML Trunk Transfer
- C . CCE Managed Transfer
- D . CUCM Destination Transfer
- E . SIP Refer
Question #5
What is the role of CVP in UCCE/PCCE?
- A . interface between CUBE and UCCE/PCCE
- B . queuing and self-service IVR
- C . call routing brain of PCCE/UCCE
- D . plays IVR Prompts to Callers
Question #6
What is the role of a private network in UCCE/PCCE?
- A . provides configuration updates from Logger to AW
- B . keeps each side of the duplex pair in sync
- C . replicates data from PG to Router
- D . communicates with the public network
Question #7
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
- A . 2000
- B . 2400
- C . 2500
- D . 4800
Question #8
What are two ways to access UCCE/PCCE Servers? (Choose two.)
- A . ICA
- B . Web browser to access Web Administration tool
- C . RAW
- D . Secure Shell (SSHW1
- E . Microsoft RDP
Question #9
In PCCE 12k, what are two options to manage payloads? (Choose two.)
- A . a custom payload is created during the installation
- B . ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
- C . delete the default payload and rebuild with the same members
- D . ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
- E . a default payload is created during the installation
Question #10
Which protocol is used by UCCE/PCCE to communicate with CUCM?
- A . IH323
- B . TAP1
- C . JTAPI
- D . SIP
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