Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 21,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 21,2025
A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.
What is the most efficient command that the IT support technician should recommend using?
- A . ifconfig -a
- B . ip link show
- C . dmesg | grep MAC
- D . cat /sys/class/net/*/address
When working on a powered device, an IT technician suspects a risk of electrical shock due to exposed wiring.
What is the safest action to take first?
- A . Continue working but avoid touching the exposed wires
- B . Immediately turn off the power to the device before proceeding further
- C . Cover the exposed wires with electrical tape and continue working
- D . Test the exposed wires with a multimeter to confirm if they are live
A technician needs to replace a faulty power supply unit (PSU) inside a desktop computer.
What safety procedure should be followed to minimize the risk of electrical shock?
- A . Disconnect the PSU from the motherboard but leave the computer plugged in for grounding
- B . Ensure the computer is unplugged and press the power button to discharge any residual power
- C . Wear rubber gloves and proceed to replace the PSU without unplugging the computer
- D . Spray the interior with compressed air while the computer is plugged in to remove dust before
proceeding
An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.
What strategy would best help the team manage their time more effectively to meet resolution targets?
- A . Implementing stricter penalties for missed deadlines
- B . Scheduling regular review meetings to discuss open tickets
- C . Using a software tool that provides real-time analytics on ticket status and time to resolution
- D . Assigning more tickets per technician to increase pressure and potentially speed up resolution
An IT support department is evaluating their ticketing system to enhance their service delivery.
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
- A . The ability to post public replies to frequently asked questions
- B . Automatic ticket routing based on issue type
- C . Customizable color themes for the user interface
- D . Integration with social media platforms
Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?
- A . Gamification features that reward users for quick resolutions
- B . Real-time analytics and reporting capabilities
- C . Automatic escalation of unresolved tickets after a set period
- D . Availability of a mobile app interface
When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team’s operational needs?
- A . Support for high-resolution graphics and videos
- B . Compatibility with legacy systems
- C . Availability of virtual reality (VR) troubleshooting tools
- D . Ability to play background music while using the system
A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times.
Which of the following SLA modifications would most effectively ensure a higher standard of service?
- A . Specifying more detailed penalties for SLA non-compliance
- B . Shortening the response time for high-priority tickets
- C . Extending the support hours available to clients
- D . Offering discounts for service extensions
During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA.
Which action should the IT support team take first to address this issue and align with the SLA terms?
- A . Review and adjust resource allocation for critical issues
- B . Request the client to lower their expectations regarding resolution times
- C . Increase the frequency of performance reviews for IT support staff
- D . Simplify the reporting process for users to submit tickets
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.
Which of the following methods should the IT support technician suggest to the user for retrieving this information?
- A . Go to Control Panel > Network and Internet > Network Connections, right-click the adapter, and select "Status"
- B . Open Command Prompt and type getmac
- C . Navigate to Settings > Network & Internet > Ethernet
- D . Use the Network and Sharing Center to find the MAC address under "Wireless Properties"
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