Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 20,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 20,2025
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?
- A . Increased local storage usage on each user’s computer
- B . Reduced security due to cloud-based storage
- C . Dependency on internet connectivity for access to files
- D . Automatic encryption of all stored files
What is the correct protocol for handling a situation where a technician experiences a mild electrical shock while troubleshooting a laptop?
- A . Continue working if the shock was minor to avoid work delays
- B . Document the incident, report it according to workplace safety procedures, and seek medical advice
- C . Take a short break and then resume work if there are no visible injuries
- D . Apply an anti-static wrist strap and continue working on the laptop
Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?
- A . Work on a carpeted surface to avoid direct contact with hard floors
- B . Wear a grounded wrist strap before handling the internal components
- C . Keep the laptop plugged into a power source to maintain grounding
- D . Handle the components by the connectors to reduce direct contact
What should a technician do first to ensure safety from electrostatic discharge when installing a new hard drive in a desktop computer?
- A . Insulate the work area with plastic sheets to prevent static build-up
- B . Use tools with insulated handles only
- C . Connect oneself to an anti-static mat where the computer will be placed
- D . Spray the area with anti-static spray before beginning the installation
While upgrading the graphics card in a gaming PC, what ESD prevention method should the technician employ to protect both the new and existing hardware?
- A . Only touch the non-conductive parts of the graphics card during installation
- B . Ensure that both the technician and the surface are properly grounded
- C . Replace the graphics card as quickly as possible to minimize exposure to static
- D . Keep the graphics card in its original packaging until the computer is turned on
During routine maintenance, a technician notices that a server room’s backup power supply is overheating significantly.
What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?
- A . Continue monitoring the temperature to see if it decreases on its own
- B . Shut down the backup power supply and disconnect it from the power source
- C . Open the server room windows to increase air circulation and cool the unit
- D . Spray the unit with a water-based fire extinguisher to cool it down
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?
- A . Introduce tiered service levels based on client size and need
- B . Incorporate more frequent service reviews into the SLA
- C . Reduce the number of services covered under the SLA to focus on quality
- D . Include a clause that allows for flexible service terms based on seasonal demands
A company wants to ensure that their Google Drive mappings are consistent across multiple user accounts and that all users have appropriate access based on their job roles.
Which approach should IT support take to standardize Google Drive access and mappings across the organization?
- A . Configure individual Google Drive mappings manually for each user
- B . Use Group Policy in Windows to deploy Google Drive configurations
- C . Implement a third-party tool that syncs Google Drive with Active Directory groups
- D . Encourage users to share their login information with each other
During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?
- A . Proceed to access the files, assuming implicit consent for troubleshooting
- B . Notify the user and request explicit permission to access the specific files needed
- C . Transfer the files to their system for closer examination
- D . Ignore the files and try alternative troubleshooting methods that do not require access
What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?
- A . Keep the software running on the user’s machine for future quick access
- B . Properly terminate the session and confirm that all access permissions are revoked
- C . Schedule automatic follow-up sessions using the same credentials
- D . Leave a copy of the troubleshooting log on the user’s desktop for their reference
Latest 100-140 Dumps Valid Version with 600 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund
