Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 20,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 20,2025
A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems.
Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?
- A . Open Command Prompt and type ipconfig
- B . Navigate to Control Panel > Network and Internet > Network Connections
- C . Go to Settings > Network & Internet > Wi-Fi > Hardware Properties
- D . Right-click on the network icon in the taskbar and select "Open Network & Internet settings"
During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue.
What step should the technician recommend?
- A . Open System Preferences > Network, select the active connection, then click "Advanced"
- B . Click on the Apple menu > About This Mac > System Report
- C . Use the Terminal and type netstat -nr | grep default
- D . Go to the Apple menu > System Preferences > Sharing
During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.
What should the technician instruct the user to do?
- A . Open Terminal and type ifconfig
- B . Go to Apple Menu > System Preferences > Network > Advanced > TCP/IP
- C . Use Spotlight to search for "Network Utility" and select the Info tab
- D . Navigate to System Preferences > Network, select the connection, and click "Details"
A Linux user needs to confirm their device’s IPv4 address to manually configure a network application.
Which command should the IT support technician advise them to execute?
- A . ifconfig
- B . hostname -I
- C . iwconfig
- D . sudo lshw -C network
A user in a corporate environment is required to confirm their device’s IPv6 address for network configuration purposes.
What should the IT support technician advise the user to do on their Windows 10 device?
- A . Navigate to Settings > Network & Internet > Status > Properties
- B . Open Command Prompt and type ipconfig
- C . Go to Control Panel > Network and Sharing Center > Change adapter settings
- D . Right-click the network icon in the taskbar and select "Troubleshoot problems"
A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently.
Which technique would best ensure a balanced workload and effective time utilization among the team members?
- A . Assigning tickets to technicians based solely on their current availability
- B . Utilizing a time tracking tool to monitor and adjust ticket handling times
- C . Allocating specific time blocks for non-urgent tickets
- D . Implementing a policy where technicians choose their tickets based on personal preference
An IT manager is evaluating the effectiveness of the current help desk operations.
Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?
- A . Number of tickets closed by first contact
- B . Number of training sessions attended by support staff
- C . Annual customer satisfaction survey results
- D . Monthly IT staff satisfaction ratings
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?
- A . Enable "Offline Access" for all files in Google Drive
- B . Turn on "Stream files" in Google Drive for desktop settings
- C . Increase the cache size of the local Google Drive folder
- D . Restrict file syncing to non-business hours only
A company wants to ensure that their employees can access shared documents stored in Dropbox from their Windows workstations as if they were stored on a local network drive.
What is the most straightforward method to achieve this?
- A . Configure each workstation with FTP access to Dropbox
- B . Use the Dropbox app to create a synchronized folder on each workstation
- C . Directly integrate Dropbox using Windows SMB service
- D . Use third-party software to map Dropbox as a network drive
An IT administrator needs to map Dropbox as a network drive for multiple users in a corporate environment to streamline their workflow.
What is an essential consideration when setting this up?
- A . Ensuring all users have unlimited internet bandwidth
- B . Making sure each user has individual Dropbox accounts
- C . Setting up continuous data backup for the mapped drive
- D . Ensuring the network drive mapping persists across reboots
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