Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 20,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 20,2025
A user reports that their computer is running slowly following a recent Windows update.
What should a technician suggest first to troubleshoot the issue?
- A . Roll back the latest Windows update
- B . Check for and install any pending updates
- C . Perform a full system format
- D . Replace the user’s computer with a newer model
After updating an application, a user is unable to open it, and an error message indicates a missing file.
What is the best course of action to resolve this application issue?
- A . Reinstall the application
- B . Delete the user profile associated with the application
- C . Ignore the error and reboot the computer
- D . Update the computer’s BIOS
A user’s workstation fails to complete Windows updates, continuously looping on the “Configuring updates” screen.
What is the most effective first step to troubleshoot this issue?
- A . Run the Windows Update Troubleshooter
- B . Clear the Windows Update download cache
- C . Disconnect the workstation from the network
- D . Manually download and install the updates
A user reports that they are experiencing slow browser performance and frequent website errors.
What is the most effective initial step to resolve these issues?
- A . Clear the browser cache and cookies
- B . Update the web browser to the latest version
- C . Restart the computer
- D . Reinstall the web browser
During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information.
What should they do first to try and fix this issue?
- A . Delete the browser history
- B . Clear the browser cache
- C . Change their online banking password
- D . Switch to a different Internet service provider
A user complains that a website is not displaying the latest updates even though the site’s administrator confirms the updates were made.
What should the user do first to ensure they are viewing the most current content?
- A . Refresh the page multiple times
- B . Clear the browser cache and refresh the page
- C . Update the operating system
- D . Contact the website’s technical support
An IT support technician needs to map a shared drive using SMB protocol for users in a Windows environment so they can access departmental documents.
What is the most important step to ensure all users have continuous access?
- A . Assign a static IP address to the server hosting the shared drive
- B . Schedule regular restarts of the server to ensure it does not hang
- C . Enable firewall exceptions for SMB on all user computers
- D . Encrypt the files stored on the shared drive
A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.
Which tool should IT support recommend for seamless integration and mapping?
- A . AWS Command Line Interface (CLI)
- B . Amazon S3 File Gateway
- C . AWS Storage Gateway
- D . Amazon DataSync
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?
- A . Formatting the shared drive using NTFS
- B . Ensuring all filenames are case-sensitive
- C . Using a cross-platform compatible file system like exFAT
- D . Configuring different drive letters for Windows and path volumes for macOS
An organization is transitioning to remote work and needs to ensure employees have continuous access to their files. They decide to use OneDrive for business to map drives on employees’ computers.
What is a key step in setting this up correctly for all users regardless of their location?
- A . Configure VPN access to the corporate network for each user
- B . Ensure each user’s computer is part of the same Active Directory domain
- C . Set up OneDrive files on-demand to minimize local storage use
- D . Assign static IP addresses to all remote devices
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