A municipal agency manages a city’s water and wastewater infrastructure. A regulation requires the replacement of sewer lines throughout the city at a cost of US$2 billion over 30 years
The city has been managing this program with various program teams, and has a project controls office In place to track protects separate from the program management team A program manager is hired to standardize all deliverables from component projects under the program.
What should the program manager do next?
- A . Develop a program management framework
- B . Create a program performance analysis report
- C . Generate a program charter
- D . Establish a program management office (PMO)
What is the derating factor for a 24 AWG (0.51 mm) stranded cords?
- A . 10%
- B . 20%
- C . 30%
- D . 50%
- E . 60%
Which two of the following apply during a project’s close out process? (Choose two.)
- A . Communicate discrepancies to responsible parties.
- B . Begin testing of installed infrastructure.
- C . Evaluate the surroundings of the project and report back to the communications distribution professional of these findings.
- D . Hire legal council for representation.
- E . Create schedule for completion of punch list.
Which type of protection for electrical power stations provide isolation against a rise in potential of station ground and also provide drainage protection against longitudinally-induced voltages?
- A . Isolating transformers
- B . Neutralizing transformers
- C . Mutual drainage reactors
- D . Unit-type neutralizing transformers
- E . 2-winding neutralizing transformers
Company A recently signed a contract with a strategic business partner, Company B, to jointly roll out a new technology Company B is excited about the joint marketing opportunity Company A’s component Quality Assurance team has expressed concerns to you the program manager, Ural the product is being rolled out prematurely and has identified potential issues with backend support systems. QA, however, assures you that a manual work around is possible, but not ideal Company B requests an enhancement to the new product. In a meeting with Company B, you determine that additional funding will be required and resources allocated and scheduled
What is your MOST appropriate next step?
- A . Secure funding from another project that was cancelled
- B . Use an integrated change control process
- C . Use the available management reserve
- D . Advise Company B that funding and resources are not available
Several issues are identified on one component project in a program During a meeting with that component’s project manager, the program manager offers several suggested resolutions Two weeks later, they meet again to review progress. The project manager had reviewed the issues and suggested resolutions, but delayed a decision. This two-week delay in taking action caused delays in the project schedule
What should the program manager do?
- A . Join project-level issue resolution meetings to accelerate the decision-making process.
- B . Initiate discussions with the program governance board about assigning a more experienced project manager to the project
- C . Emphasize that the project manager needs to address the issues and follow up at the next scheduled meeting
- D . Develop an immediate corrective action plan with the project manager and coach them on decision-making responsibilities
When planning a telecommunication termination area, what is the estimated space needed to terminate 144 strands of optical fiber?
- A . 6350.01 mm2 (250 in2)
- B . 7315.21 mm2 (288 in2)
- C . 8890.01 mm2 (350 in2)
- D . 10972.82 mm2 (432 a)
- E . 14376.43 mm2 (566 in2)
DRAG DROP
Identify the fibers below as either single mode (SM) or multi-mode (MM) by dragging the appropriate term into each oval.
Component project managers create project management plans for all component projects in a program. The program manager notices that some project managers prefer one status report template while others prefer another
How should the program manager decide which template is appropriate?
- A . Review the issue with the program management office (PMO) to determine which template to use
- B . Review the issue with the project managers and come to mutual agreement on which template to use
- C . Meet with the program governance board to select an appropriate template
- D . Allow the component project managers to use their preferred templates
Which two of the following items MUST be included in a detailed SoW? (Select two options.)
- A . What type of work needs to be performed
- B . A general description of work to be performed
- C . Who must approve the Scope of work
- D . How the contract performance will be evaluated/judged
- E . When the work will start
Which two of the following are means in which radiated interference primarily enters electronic devices? (Select two options.)
- A . Proximity to interfering sources
- B . Missing or inadequate optical connections
- C . Missing or inadequate device or cable shielding
- D . Interface designs
- E . Input signal lines
A regional finance program is impacted by a new currency regulation issued by a country in the region. The new regulation requires changes to the financial statements of that country’s branches by the end of the fiscal year Failing to comply with the regulation may result in fines and/or closure of the branches. A branch general manager immediately meets with the program manager to select and secure a local fiscal expert to support the regulation as these types of resources are in high demand. There is a high risk that the changes will not be completed on time if the resource is not secured
What should the program manager do to address the risk?
- A . Build a coalition with local companies that can influence the government to renegotiate the imposed deadline
- B . Create fine and closure scenarios to assess the impact on the program and create a contingency plan
- C . Generate a delivery incentive contract with the selected fiscal expert to ensure on-time delivery of the revised financial statements
- D . Assess the risk incorporate it in the program’s risk management plan and meet with the steering committee
One of the constituent project managers asks a new program manager to obtain approval for an additional key project requirement.
A tolerance range is set, if the tolerance range is too narrow on a program what effect will multiple minor changes have on the program?
- A . Reduction in program quality
- B . Degradation of program communications
- C . Reduction in program risk
- D . Slowdown in program implementation
As a project manager, what should the FINAL task be at of the end of each project?
- A . A costing and billing review
- B . Delivery of the final documentation
- C . A lessons learned meeting
- D . A sign off meeting with the owner
A program manager initiates a new global program to create a higher level of protection for a company’s intellectual property. The company exhibits a relaxed culture and environment and is intolerant of processes to the point of being considered process-adverse However, the company’s culture is tolerant of long-term program activities, and provided there is continuous progress on improving the protection of its intellectual property Expectations for rapid progress are low
What should the program manager do next?
- A . Tailor program sponsor and stakeholder engagement and communications activities to meet the company’s expectations.
- B . Insist on maintaining a set of tightly controlled stakeholder register and engagement plan documents to meet expectations
- C . Provide detailed information to the most influential program sponsors and stakeholders
- D . Ensure that the component stakeholders have the appropriate level of communications required to meet their needs
A software company’s program manager is conducting closing procedures for a program. At the last steering committee meeting, realized benefits were presented to the program governance board.
What should the program manager do next?
- A . Begin transitioning program resources, and update the resource and program management plans to reflect the change in the program’s status
- B . initiate knowledge transfer with the receiving organization, and establish the program integration management plan
- C . Update the financial stakeholder, and contract management plans and archive them in the program information repository
- D . Obtain sponsoring organization approval to begin closeout procedures to transition benefits sustainment to the supporting organization
An organization is embarking on a new program aligned with its strategic objectives. The new program has a High level of risk due to the rapidly changing technical landscape in which the organization operates. The organization has mature program management capabilities, as measured by its resources, intellectual assets, and management processes.
Given the organization’s history of delivering successful programs, what should the program manager do as part of the planning process?
- A . Interview the program managers and stakeholders of previous programs to learn from their experiences.
- B . Review the organization’s strategic objectives risk tolerance and compliance processes, which may provide knowledge about past programs
- C . Consult the repository developed as part of the organization’s knowledge management initiative to capture best practices and lessons learned
- D . Hire independent industry specialists and subject matter experts (SMEs) to provide additional information about market trends and uncertainties m the external environment
An ICT distribution designer is reviewing a client’s site information (spaces and pathways) to determine network technology and equipment selection. This is referred to as a___________design process
- A . logical network
- B . top-down
- C . bottom-up
- D . functional
A natural disaster shuts down operations for two days. The program has a major milestone that includes a timed payment of USS1 million.
Since the shutdown was not anticipated, what should the program manager do first?
- A . Implement the appropriate risk response plan and inform the stakeholders of the planned actions
- B . Utilize contingency reserves to hire contractors, which will accelerate the schedule to meet the original milestone
- C . Evaluate the impact, reassess the program risks, and determine options to be presented to the governance board
- D . Collaborate with the sponsor to determine options and negotiate a new date for the milestone
A program manager recognizes that a successful resource being used in project A could also be used in project B.
What should the program manager do first to leverage the utilization of this resource?
- A . Assign project A’s resource to project B
- B . Reassign the resource to project B after protect A ends
- C . Prioritize the resource to optimize their use across both projects A and B
- D . Mitigate risk by leveraging other resources in project A
Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team’s attention.
What should be done with the identified potential risk?
- A . Incorporate it into the risk register and perform a thorough analysis
- B . Mitigate the risk before it is incorporated into the risk management plan
- C . Document the risk in the program transition plan and identify it as a potential issue
- D . Document it m the issue log and immediately notify the steering committee
A project’s installation start involves a Kickoff Meeting and the General Contractor’s Coordination Meeting.
As part of the designer’s responsibilities, which two of the following ate key elements of the Kick-off Meeting? (Select two options.)
- A . Project submittal approval process
- B . RFI process
- C . Payment procedures
- D . Punch List process
- E . Project start and completion dates
The new performance financial system is delivered lo all business entities on time following a one-year implementation program After six months of utilization the global finance department one of the main beneficiaries of the program, determines that quality and level of granularity of the financial data is not sufficient for them to analyze the key performance indicators (KPIs) defined Additionally, the global finance department is missing the analytical tools required to understand the causes of discrepancies
To address these shortcomings the global finance department submits a request for a follow-up initiative through the process defined by which of the following documents?
- A . Benefits sustainment plan
- B . Benefits governance plan
- C . Benefits realization report
- D . Benefits transition plan
The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a
new system’s cost. The program manager has provided monthly performance reports throughout the program’s lite cycle.
Which of the following would the customer be interested in reviewing?
- A . Estimate to complete
- B . Estimate at completion
- C . Original cost baseline
- D . Cost performance index
A company’s marketing department Tails an internal compliance audit. To comply with the auditor’s remediation plan the legal department mandates that a content management system (CMS) be implemented After initiating the program for CMS implementation the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.
What should the program manager do to ensure the success of the program?
- A . Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered
- B . Host a kick-off meeting, request preliminary requirements from the marketing department, conduct a design session present the steering committee with a solution that meets the requirements: and meet with interested vendors
- C . Ask a senior marketing executive to act as the program sponsor and participate on the steering committee: require steering committee representation from the IT legal, and other key departments, validate that the chosen solution meets the requirements
- D . Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gam the confidence of the legal department
An ICT distribution designer is preparing a price quote for a building design with multiple floors originally sized at 40.000 ft (3716 m2). While the designer is preparing the quote, the structural engineer indicates the building has been increased in size to accommodate an additional 40,000 ft2 (3716 m3) per floor. The designer’s recommendation to the engineer will be to increase the slot area by_____for each additional 40,000 ft3 (3716 m2)
- A . 0.006 m2 (8 in2)
- B . 0.008 m2 (12 in2)
- C . 0.040 m2 (60 in3)
- D . 0.60 m2 (80 in3)
Which stakeholder of a project team is responsible to provide closeout documentation to the client? Architect
- A . Authority
- B . Having Jurisdiction (AHJ)
- C . Construction Manager
- D . ICT Distribution Designer/Project Manager
CORRECT TEXT
A program manager joins a team during its preparation phase.
What should the program manager do lo obtain formal sponsor approval to begin the benefits delivery phase1?
- A . Develop the program management plan based on the organization’s strategic plan
- B . Write the program charter, including the program mission statement and stakeholder engagement plan
- C . Define a high-level program roadmap of milestones and schedules supported by a preliminary estimate
- D . Identify and document the anticipated program benefits in the benefits management plan.
A program manager concurrently implements a software program at four client locations.
The client’s objective is to maintain quality while shortening the software implementation timeline
What key elements should be included in the benefits register to achieve this goal?
- A . Plans for tracking and communicating risks associated with the program
- B . Plans for conducting program quality assurance and control on a regular basis
- C . Plans for program schedule control to meet the shorter timeline
- D . Plans for defining metrics and key performance indicators (KPIs), and procedures to measure benefits
A three-year program using vendor contracts, incorporating related projects, and each with specific stakeholders is coming to an end.
What should be completed first to close all appropriate contracts?
- A . Certify contract completion
- B . Conduct a procurement audit to review the procurement process
- C . Assess all contracts to ensure all agreed conditions are mot
- D . Review contract management plan for completeness
A program manager is appointed to manage a new program. The organization’s leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.
What should the program manager do first?
- A . Develop the benefits sustainment plan
- B . Develop the program management plan
- C . Develop the program roadmap
- D . Develop the component project schedules
A program manager is appointed to manage a new program. The organization’s leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.
What should the program manager do first?
- A . Develop the benefits sustainment plan
- B . Develop the program management plan
- C . Develop the program roadmap
- D . Develop the component project schedules
A program manager is appointed to manage a new program. The organization’s leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.
What should the program manager do first?
- A . Develop the benefits sustainment plan
- B . Develop the program management plan
- C . Develop the program roadmap
- D . Develop the component project schedules
A program manager is appointed to manage a new program. The organization’s leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.
What should the program manager do first?
- A . Develop the benefits sustainment plan
- B . Develop the program management plan
- C . Develop the program roadmap
- D . Develop the component project schedules
The HR area-assuring the new organization best fits the diversity of the countries and functional domains, while offering equivalent compensations for comparable functions
You have selected your team and you are preparing the business case to support 1) the team selections you made and 2) your recommendation to proceed to the program’s next phase
Which document should be present m your business case?
- A . A detailed plan showing dependencies among the constituent protects
- B . A comprehensive analysis of the different compensation packages offered in the 16 countries
- C . An inventory detailing all physical and logical components in place and the employees in scope
- D . A cost/benefit analysis of the different scenarios, presenting their respective contributions
The project manager of project A develops a communications management plan. The project manager of project B is new and is uncertain how to develop appropriate communications for the company’s staff
What should the program manager do to ensure communications on the component projects are consistent?
- A . Request a more experienced project manager to work on project 6
- B . Create a program communications management plan across all component projects
- C . Direct all projects to use project A’s communications management plan as a template
- D . Rework the communications management plans for all projects to be consistent
An R&D group director approves a major program’s charter although the director has a high level of understanding of the program’s scope (hoy are unsure of how the program manager can be successful in delivering the program’s commitments
What should the program manager do to align stakeholders with planning and monitoring the program’s progress?
- A . Establish high-level program milestones
- B . Develop an accountability matrix, and assign program roles and responsibilities
- C . Generate a supplier management plan to identify external stakeholders
- D . Create a communications management plan, and establish reporting formats
What is the MAXIMUM recommended length for A in the image below?
- A . 70 m (230 ft)
- B . 90 m (295 ft)
- C . 100 m (320 ft)
- D . 150 m (495 ft)
- E . 300 m (985 ft)
A program will generate revenue for several years after it ends. The program manager and the operations manager, who are accountable for managing the benefits after program closure, are in disagreement. The operations manager is concerned that information necessary for managing the processes and benefits after program closure will be unavailable. The program manager expresses that managing the benefits after program closure is not within the scope and must be managed through the scope management plan.
What should the program sponsor do?
- A . Direct the operations manager to allocate a resource to the program to ensure that knowledge transfer and process development occur before closure
- B . Direct the operations manager to allocate the necessary resources to establish proper plans for accepting the benefits and processes after program closure.
- C . Direct the program manager to develop the necessary plans to ensure benefits can be transitioned and sustained after program closure.
- D . Direct the program manager to assess the impact of this change and follow the established change management process
The type of apparatus housed in ERs varies greatly in size, purpose and function.
Which two of the following active equipment is included? (Select two options.)
- A . Cross-connect facilities
- B . Telecommunication’s equipment
- C . Environmental controls
- D . Lighting controls
- E . Building system equipment
The program manager leads a medical billing system integration program for company A. a health services provider Company A acquires smaller company X. which delivers health services strategically aligned with company A Company X uses a different billing approach than company A. Company A’s chief information officer (CIO) seeks counsel on which solution would be the better option moving forward requesting the program manager’s assistance.
How should the program manager respond to the ClO’s request1?
- A . Document the resources required to implement the recommended solution and demonstrate how this solution will save the company money
- B . Find similar examples of the preferred approach and ask the project teams to document why the preferred approach is better
- C . Gather the costs and benefits associated with each option and recommend the appropriate solution defining why the selected approach is better
- D . Conduct a thorough stakeholder analysis and develop a program management plan to implement the appropriate solution for both companies.
A program manager at a pharmaceutical company plans a new drug development effort. The development is slated to yield three drug variants. The program manager articulates the program scope boundaries.
Which of the following deliverables captures these items?
- A . Program scope management plan
- B . Program governance plan
- C . Program scope statement
- D . Program work breakdown structure
The program manager takes over a poorly performing program After a review of the documentation and interviews with the program sponsor, stakeholders and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals. The program manager must realign the constituent protects and components to meet the program’s needs
What action should the program manager take to realign the program?
- A . Assess the program schedule and determine how to maintain all projects and components within the program
- B . Discuss the situation with the program stakeholders and let them decide which projects to accelerate and which to close
- C . Discuss the situation with the program sponsor(s) and let the sponsor(s) make the decision as to which projects to accelerate and which to close
- D . Develop a change request to present to the governance board, accelerate some projects, close some projects and reassign some resources
A hotel chain initiates a program to expand meeting offerings to include telecommunications technology and virtual meetings. The program has component projects, each of which requires team members to have different technical skills and expertise. The program manager assembles a team of project managers to lead each of the projects, and learns that the desired resources will not be available at the start of the program
As a result, the program manager must do which of the following’?
- A . Utilize team members that are currently available, even though they do not have the expertise needed.
- B . Assign the tasks on the critical path to the resources available to adhere to the project schedule
- C . Delay the start of the program until the assigned resources are available
- D . Apply resource leveling considering the constraints of time, budget, and quality
During the last steering committee meeting, a program manager presented the benefits register to the program governance board. Since the intended benefits of the program were realized the program manager was asked to transition the program into operations.
At this stage, what is expected during the post-review session organized by the program manager?
- A . Earned value (EV) report
- B . Customer sign-off
- C . Benefits register updates
- D . Feedback and lessons learned
A program receives initial approval from the selection committee to proceed with the program development.
What should the program manager do next"?
- A . Define the program architecture and assign the benefits realization to the component projects.
- B . Complete the program setup to establish a firm foundation of support and approval for the program
- C . Analyze lessons learned and historical information to validate the programs expected outcomes
- D . Continue to develop the high-level program road map
Placement of a buried OSP pathway in public Rights of Way may require a permit based on which of the following?
- A . Locating of other utilities
- B . Bonding and grounding of metallic conductors
- C . Fees calculated on distance
- D . Building entrance conduit plugging
During bidding the ICT distribution designer should review the bid responses for compliance and completeness. Afterwards, the designer should report the findings and recommendations to the
- A . construction foreman
- B . legal counsel
- C . stakeholders
- D . technical consultant
A global financial system is being delivered by the program learn to allow access from anywhere in the world Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted lo validate compliance with this new regulation. This event, which was not anticipated al this phase of the program, will generate additional work tor the program learn. This effort Is not included in the current program roadmap and benefits delivery plan
What immediate actions should the program manager take?
- A . Negotiate with the CEO in an attempt to avoid the audit.
- B . De-scope the capabilities of the system to not allow access from abroad
- C . Accept the risk of the audit and continue the program as planned
- D . Assess the impact of the audit and potential remediation on the program
In a contiguous properly environment (e. g., where campus backbone cables exist), which two of the following are CRITICAL factors to understand for maintenance and growth purposes? (Select two options.)
- A . Fill ratio
- B . Familiarity with the routes and spaces (proper record keeping)
- C . Cable composition
- D . Not able to determine the working capacity versus spare cable capacity
- E . Cost analysis of the value of capex and capex models
A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.
How should the program manager demonstrate the program’s progress"?
- A . Define the key performance indicators (KPIs) for the program’s outcome
- B . Invite the key stakeholder to review the program charter and the program objectives
- C . Provide additional program performance reports to the key stakeholder
- D . Maintain the benefits register and provide it to the key stakeholder
A MINIMUM separation distance of 305 mm (12 in) between telecommunication cables and power cables with EMI exceeding 5 kVA is acceptable in which of the following cases?
- A . Power cables are unshielded, while telecommunication cables are enclosed in a grounded metal conduit pathway.
- B . Power cables are unshielded, while telecommunication cables are enclosed in a non-metal conduit pathway.
- C . Power cables are unshielded and enclosed in a grounded metal conduit, while telecommunication cables are enclosed in a grounded metal conduit pathway.
A large program consists of several component projects and six project managers. The program governance board requests that all components within the program undergo user acceptance testing before being released to the production environment
Where should the program manager document this?
- A . Program governance plan
- B . Program requirements
- C . Component test plan and test cases
- D . Program quality management plan
A multiyear program is ready to conclude. It has achieved all business objectives and is delivering its intended benefits. However the program sponsor is not willing to sign the formal program closure acceptance document and the program continues to incur operational costs.
What should the program manager do next?
- A . Ask the finance department to increase the program budget
- B . Escalate the issue to the program governance board
- C . Ask key stakeholders to influence the program sponsor
- D . Direct component project managers to archive all relevant project documents
In a transformational program, all projects are on track and delivering their objective. However stakeholders are hesitant to take on the new processes because performance in the current environment may not be representative of actual performance Stakeholders fear that the program will fail to provide the service required.
To assure positive performance in the current environment, the program manager should do which of the following?
- A . Ensure the new processes will perform better than the current processes
- B . Ask the program steering committee to endorse the new processes and current program schedule and deliverables
- C . Meet with stakeholders to ensure they understand that the expectations for the new processes are superior to the current processes
- D . Discuss concerns with stakeholders and mitigate them by changing the processes that will be delivered
The program sponsor returns from a board of directors meeting alter identifying a significant risk to the program schedule. This may Impact the program’s benefits realization
What should the program manager do next?
- A . Update the program benefits management plan and risk register
- B . Implement the mitigation plan for the identified risk
- C . Adjust the program scope to avoid the risk
- D . Document the risk and create a mitigation plan
A program manager assigns project managers lo five component projects and continues to develop the program team.
Which of the following represents the program manager’s strategy?
- A . Rotate the responsibility for risk assessment among the program components
- B . Coach the project managers to manage project resources
- C . Cross-train the project managers to share expertise
- D . Prepare the project managers to assume larger roles with more responsibility.
An ICT distribution designer is reviewing design documents with the owner to gam approval for an ER design.
Which of the following information about the site shall be included?
- A . Sustainability requirements
- B . Suitability requirements
- C . Access and/or service provider requirements
- D . Designer requirements
Which two of the following items should be considered for inclusion in a comprehensive working outline of a SoW? (Select two options.)
- A . Schedule
- B . Contract administration
- C . Legal matters
- D . Technical considerations
- E . Financial matters
A program manager learns that their company’s organizational strategy has changed This change impacts one component project of a program misaligning it with both the program objectives and the new organizational strategy This component project, however, is already 90 percent complete.
What should the program manager do next?
- A . Immediately submit a component project closure request to the program sponsor so that resources can be reallocated to strategically aligned component projects.
- B . Assess the impact of closure on other component projects, and generate a recommendation for submission to the program governance board
- C . Recommend that the component project manager complete work activity to deliver benefits to the organization
- D . Update the benefits management plan to reflect the impact of the change on the program and its intended benefits
How does a portfolio’s collection of work differ from that of a program’s collection of work?
- A . Outcomes are interdependent
- B . Benefits are achieved only when managed collectively
- C . Components may be independent
- D . Outcomes are time bound
The program manager must define the program and understand the organization’s target market and customer needs.
What should the program manager do first?
- A . Brainstorm with the program team to decide on the definitions of the target market.
- B . Meet with peers to identify the company’s competitors in the target market
- C . Meet with the project managers to identify the target market
- D . Work with the program sponsor to assess the needs of the target market
In a RFI, an ICT distribution designer instructs the contractor to test all the fibers In a PON Installation.
Which of the following testing requirements does the designer include?
- A . Uni-directional 850 nm and 1300 nm
- B . Bi-directional 850 nm and 1300 nm
- C . Uni-directional 1310 nm and 1550 nm
- D . Bi-directional 1310 nm and 1550 nm
What is the FIRST step in quality evolution (focused on physical quality) when developing a quality plan?
- A . Qualitative risk analysis
- B . Client satisfaction
- C . Conformance
- D . Client value
- E . Quantitative risk analysis
Alter a company’s senior executive management meeting the CEO issues a mandate to automate a new-client on-boarding process that would effectively eliminate the current manual paper-based process. The assigned program sponsor selects a program manager
Both the program sponsor and the program manager must ensure that the program charier contains which of the following?
- A . Justification, benefits management plan, scope, and resources needed
- B . Justification, benefits strategy scope and resource management plan
- C . Justification, outcomes, scope, and stakeholder considerations
- D . Justification, benefits management plan, program business case and stakeholder considerations
When designing a video communications network, which type of video communication link is two-person videoconferencing?
- A . Point-to-multipoint bidirectional
- B . Point-to-multipoint unidirectional
- C . Unidirectional
- D . PTP unidirectional
- E . PTP bidirectional
An initiative involves the development of new technology and leverages existing technologies It is determined critical by the program governance board and the program sponsor that a comprehensive risk management plan be put in place.
In what phase is the nsk management plan created?
- A . Program definition
- B . Program execution management
- C . Program delivery
- D . Program risk management planning
The chief executive officer (CEO) informs the program manager that the delivery dale for protect A must be compressed by two months to accommodate market needs Project A relies upon deliverables from projects B and C.
Which of the following should the program manager do first?
- A . Direct the three project managers to crash their projects to allow project A the two months of scheduling needed
- B . Review the program resource management plan with the three project managers emphasizing their critical paths and shared critical resources to understand the possibility of accelerating the schedule
- C . Convene the change board to evaluate the cost benefit of the compression and the impact on the overall program
- D . Engage the executive sponsor and program board to evaluate the CEO’s request and determine if the project manager should act on it
A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job.
What should the regional program manager do to address the country manager’s request?
- A . Suggest that the country manager use the existing communication channels while the team becomes familiar with the new social media platform
- B . Ask the country manager to champion the social media platform, as they may have more influence than the regional program manager
- C . Review existing in-house social media capabilities to determine if they will meet the needs of the country manager’s request and update the stakeholder register
- D . Ask the technology, security, and project teams to assess the country manager’s request.
The marketing department of a firm has tasked the organization to design a structured cabling system allowing them to support either 10G6aseT or HDBASE-T. The budget requires that only one cable type be installed and that it be MINIMUM compliant.
Of the following choices, what is the choice with the MINIMUM solution/solutions for the client?
- A . Category 5e
- B . Category 6
- C . Category 6A
- D . Category 7
What is the MINIMUM distance from the edge of a pool or other water hazards for a weatherproof enclosure?
- A . 1 m (3 ft)
- B . 2 m (7 ft)
- C . 4 m (13 ft)
- D . 6 m (20 ft)
- E . 10 m (30 ft)
Which of the following is TRUE for tele communications spaces?
- A . Maintain aim (3.28 ft) clearance between equipment and plumbing fixtures such as mop sinks
- B . Plumbing piping not related to the support of the space should not pass through the space.
- C . Relative humidity snail be maintained at 40% ± 5%.
- D . Close proximity to water service is desired so consider locating the ER in the pipe chase.
Company A acquires company B. which leads to a two-year program lo integrate the processes and systems Company B uses a different project management process, and the company’s staff is unhappy about the acquisition As a result company B’s project team fails to provide status and cost data in a format that conforms to the program standards.
What should the program manager do first?
- A . Inform the stakeholders of this Issue as soon as possible
- B . Change the program standards, aligning them with the project standards
- C . Work with the reports provided to extract the required information
- D . Remind the project manager of the relevant program standards
A program manager is responsible for constructing a USS50 million building Management suggests it will take three years to complete. The program manager can select a design-build option to optimize the construction schedule to 1 5 years However heavy demand for steel is causing price increases and delivery delays. II this trend continues, it could take as long as 4.5 years to complete construction. You learn that a new technology can yield a definitive delivery schedule of 1 25 years
What is the expected time of delivery?
- A . 1.25 years
- B . 1 50 years
- C . 175 years
- D . 1 00 years
A request for proposal (RFP) yields a bid with a better delivery schedule and a lower cost, but originates from a vendor not on the prequalified vendor list During the final review of the RFPs the program manager is informed that the new bidder is a relative of the project manager. Although the bid meets all company policies, the program manager is concerned about a conflict of interest.
What should the program manager do?
- A . Select the best bid from the prequalified vendor list
- B . Accept the bid from the new vendor and document the decision.
- C . Advise the sponsor of a possible conflict of interest prior to awarding the bid
- D . Add the new vendor to the prequalified list and replace the project manager
A software development program will launch iterative versions of new software called Alpha over two years Following that, a program will be released to the program team and developers to create new software called Beta While the program manager prepares the program closure plan tor Alpha, the program sponsor expresses concern about its support after program closure.
What should the program manager do as part of Alpha’s program closure plan?
- A . Execute the transition plan and Include Knowledge transfer to transition Alpha support to operations
- B . Keep the Alpha program open until support is no longer required, then execute program closure
- C . Adjust Alpha’s exit criteria to ensure its support is included in the Beta program
- D . Document the program closure procedure to ensure that resources are released from Alpha to develop Beta
Program manager B leaves the program and program manager A takes over the program responsibilities Program manager A wants to ensure that all expected benefits of the program are realized.
What is used to assess the program cost/benefit justification?
- A . Program charter
- B . Benefits management plan
- C . Program business case
- D . Program scope statement
An organization must accelerate a product to market. The program manager completes the preliminary program slaps and holds a kick-off meeting Project managers submit their preliminary schedules for review
What should the program manager do next?
- A . Assign resources lo the schedule and report the revised delivery date to the project managers
- B . Work with the project managers to refine the project schedules and deliverables to align with the program milestones
- C . Revise the project schedules to meet the program schedule and communicate to stakeholders
- D . Integrate the project schedules into the program schedule and report the revised delivery date to the project managers
What is the lightest-weight metallic conduit manufactured?
- A . IMC
- B . AMC
- C . RMC
- D . EMT
When responding to a submittal that has been rejected and/or has comments written by a reviewer, the ICT distribution designer may need to perform which two of the following actions? (Select two options.)
- A . Request a Change Order from the client for the extra work performed.
- B . Document the reviewer’s status and/or comments
- C . Review the contract requirements and revise the submittal to comply with these requirements
- D . Request a variance from the contract requirements from the client.
- E . Submit an alternate product in lieu of one that was previously submitted, even if it does not meet all of the contract requirements
A program manager has a multiple-project program that is scheduled to be completed by year’s end. During the program delivery phases of the protects several mandatory changes are identified that would extend the program’s completion date
What is the next step for the program manager?
- A . Apply resource leveling to ensure the program is completed on schedule
- B . Update the schedule to reflect the extended completion date
- C . Adjust working hours to ensure the program is completed on schedule
- D . Submit a change request to extend the program schedule
Which of the following statements Is CORRECT concerning best practice for horizontal cable management panels?
- A . One RU of management panel for each RU of cable patch panel plus one additional RU of cable management
- B . Two RU of cable management panel for each RU of patch panel
- C . Three RU of cable management panel for each RU of patch panel
- D . Two RUs of management panel for each RU of cable patch panel plus two additional RUs of cable management
The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented1?
- A . Program quality standards
- B . Customer management plan
- C . Benefits management plan
- D . Benefits sustainment plan
Program A is dependent upon program B lo complete benefits sustainment for two benefits Program A is on track to meet program benefits However program B’s program manager has just advised that program B has been closed.
What should program A’s program manager update and review first with the stakeholders?
- A . Benefits sustainment plan
- B . Benefits register
- C . Benefits management plan
- D . Benefits transition plan
Close out documentation is initially discussed in which of the following meetings?
- A . Prime Contractor and Subcontractor Meetings
- B . Kickoff Meeting
- C . Weekly Progress Meetings
- D . Vendor Meeting
For a backbone distribution system serving a usable floor space of 8,920 m2 (96,000 ft2), the MINIMUM slot area to be used for this back bone is
- A . 0.040 m2 (60 in2)
- B . 0.048 m2 (72 in2)
- C . 0.056 m2 (84 in2)
- D . 0.064 m2 (96 in2)
Which two of the following components are included in a backbone distribution system (BDS)? (Choose two.)
- A . Work area outlets
- B . Telecommunications enclosures
- C . Equipment Cord
- D . Equipment rooms
- E . Horizontal Cable
A program manager prepares the program for review to secure funding by senior management.
Which of the following must the program manager identify when creating the program charter?
- A . Milestone dates, budget, and staff details that support it
- B . Assumptions incorporated into the benefits management plan
- C . Process within the organization that will be needed to deliver the product
- D . Key decision makers or stakeholders in the program and their expectations and interests
A country is in the process of strengthening its defense program. A key project is not meeting its specified performance objectives. The project manager initiates a change request to address this issue.
What should the program manager do NEXT?
- A . Consider the option to close out the key project
- B . Evaluate the program and re-baseline the objectives
- C . Assess the benefits and impact to the program.
- D . Amend the risk register with the key project changes
An ICT distribution designer is designing a backbone cabling network that is specified for a campus network including several links approaching 2000 m (6562 It) and data rates of 100 Gb/s
What optical fiber type(s) should be used?
- A . OM3 fiber
- B . OM4 fiber
- C . Both OS1 and OS2 fiber
- D . Both OS2 and OM3 fiber
Which of the following terms is often used to describe two parallel paths that have identical conductive terminations to two separate grounding reference points?
- A . Resistive loop
- B . Ground loop
- C . Capacitive loop
- D . Inductive loop
- E . Conductive loop
Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.
What should the program manager have done first to prevent this?
- A . Added the operations manager as a key stakeholder
- B . Created a transition plan during the planning phase for the impacted operational area
- C . Ensured there was a communications management plan that included the transition to operations
- D . Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations
The program manager has a global program with live component projects. The program sponsor wants the management plans, processes/procedures and technology to be uniform across the program. The requirements will create issues and result in increased costs. The program sponsor is new and has imposed these new requirements six months into a three-year program.
What should the program manager do next?
- A . Accept what the program sponsor requires and implement the changes
- B . Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor Die best option
- C . Respond to the program sponsor if the program sponsor asks about It a second time
- D . Present the risks and benefits of the changes to the program sponsor
The project managers for component projects A and B schedule the same resource to perform tasks during the same timeframe, resulting in an over-allocation. The program manager reviews the program resource management plan determine that project. A can wait until the resource becomes available, and assigns the resource to project B.
This is an example of which of the following?
- A . Program resource management planning
- B . Program risk mitigation
- C . Resource interdependency management
- D . Project resource planning
Coupling with electrical circuits can create inductive interference to telecommunications facilities.
Which of the following can decrease the coupling effect?
- A . Decrease the exposure length
- B . Make sure that the single-phase components add in phase
- C . Decrease the physical separation
- D . Increase the earth resistance
XYZ Company hires you to make its transitioning procedure more effective in meeting close-out requirements. You review XYZ’s transitioning procedures to eliminate any that do not belong in the close-out phase.
Which of the following procedures should you removed?
- A . Managing the transition from the "As-ls" state to the "To-Be" or Target Stale
- B . Reviewing the status of benefits with the stakeholders and program sponsor
- C . Managing any required transition to operations
- D . Documenting lessons learned in the organizational database
When sizing an underground entrance facility, what is the MINIMUM amount of 103 metric designator conduits (4 trade size) that should be specified by the ICT distribution design?
- A . 2 Conduits
- B . 3 Conduits
- C . 4 Conduits
- D . 6 Conduits
The transfer of unwanted signals may occur over one path or several paths.
What method addresses the mitigation or suppression of unwanted signals?
- A . Mounting heights in racks and cabinets
- B . Bonding and grounding
- C . Signal coupling
- D . The use of unshielded cables
An ICT distribution designer installed a 50/1 ?5 mm/1300 nm fiber optic cable from Building A to identical Building B with a distance of 600 m (1968 ft) At Building B. the designer fusion splice this new cable to an existing identical 50/126 mm fiber optic cable that runs 800 m (2525 ft) to Building C. Both ends are terminated with SC connectors.
What is the loss budget for the above fiber link?
- A . 2.95 dB
- B . 3.40dB
- C . 3.90 dB
- D . 4.35 dB
The type of apparatus housed in ERs vary greatly in size, purpose and function.
Which two of the following active equipment is included? (Choose two.)
- A . Cross-connect facilities
- B . Telecommunications equipment
- C . Environmental controls
- D . Lighting controls
- E . Building system equipment
A program to implement a company’s new system is nearing completion and the program manager attempts to close the program However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.
To prevent this concern in the future, which of the following should occur?
- A . Collaboration with the operational staff to develop the benefits sustainment plan
- B . Communication of the new capabilities" benefits to the operational staff
- C . Development and execution of a benefits transition plan to prepare the operational areas
- D . Identification of the risk in the program risk register and development of a plan to address the risk
A program manager is developing a program management plan by integrating the plans of constituent projects. During this effort, the program manager learns that a resource is critical to more than one component and there is a time overlap for their availability
When creating the program resource management plan, what should the program manager do first?
- A . Ask the human resource manager to hire an additional resource
- B . Revise the plan to ensure the allocation of all needed resources
- C . Analyze resource capacity and capability with component protect managers
- D . Develop the program schedule in accordance with resource availability
A design build firm has been retained by a client to construct an outpatient clinic. The client has hired an ICT distribution designer to review the DB firm’s work product ensuring that
the certified (mat documents are complete.
In what capacity would the designer MOST LIKELY be serving?
- A . Quality Assurance (QA)
- B . ICT Designer of Record (DOR)
- C . Project Management (PM)
- D . Quality Control (QC)