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Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees Which area of Kaplan and Norton's balanced business...
Looking at the list of techniques and stages below which THREE combinations SHOULD be of benefit to Efua?
Efua is planning to use Design Thinking to improve the m-store customer experience She has asked you to suggest good techniques to help with the different stages. Looking at the list of techniques and stages below which THREE combinations SHOULD be of benefit to Efua?A . Prototype: Scenario AnalysisB ....
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested. Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?A . The number of...
Which of the following is MOST LIKELY to be the company's vision?
At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as: To meet or undercut all our competitors' prices' Which of the following is MOST LIKELY to be the company's vision?A . To offer the best value office fitting serviceB . To reduce the...
Which THREE sections of a business case will cover these points'?
The threat posed to the organisation from cyber attack, and therefore the justification for this project, needs to be clearly articulated Which THREE sections of a business case will cover these points'?A . Options consideredB . Analysis of costs and benefitsC . Description of the current situationD . RecommendationsE ....
What is Sara LIKELY to have learnt about the sponsor from this?
On joining a new company. Sara spent time reviewing the company's organisation chart She was particularly interested in the sponsor of the project she is joining What is Sara LIKELY to have learnt about the sponsor from this? Select the TWO that applyA . Their position in the company hierarchyB...
The board of Jackson Holding wants to save money on its purchases by introducing a new procurements system Before preparing the business case, what activity would it be BEST to undertake?
The board of Jackson Holding wants to save money on its purchases by introducing a new procurements system Before preparing the business case, what activity would it be BEST to undertake?A . Prepare a Feasibility StudyB . Select a procurement solutionC . Approve the budget for the new systemD ....
Which of the following techniques is the business analyst MOST LIKLEY to use to identify underlying causes of this problem?
A large retail company has asked a business analyst to investigate a problem with declining sales Which of the following techniques is the business analyst MOST LIKLEY to use to identify underlying causes of this problem?A . Customer journey mapsB . Scenario analysisC . Use case diagramD . Business Activity...
What are the MOST LIKELY statements to be in Box F and Box 6?
The customer journey map below was created for Eyes 4'U. a chain of high street opticians. This shows the journey of a person who is 67 years old and retired with a limited pension and active social life. What are the MOST LIKELY statements to be in Box F and...
How would a business analyst use a Target Operating Model (TOM) in gap analysis?
How would a business analyst use a Target Operating Model (TOM) in gap analysis?A . To assess how far the organisation's current activities support the desired situation.B . To identify how the organisation should structure itself to support the desired situation.C . To determine which activities in the desired situation...
