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A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform. Under the ACD in the standard setup screen, which option should the technician select?A . IPOCCB . ACCSC . ICRD . AACCView AnswerAnswer: D Explanation: https://downloads.avaya.com/css/P8/documents/101045497

How can a user access data of employees belonging to a different reporting hierarchies?A . Create and give access to a custom group.B . Create a custom group.C . Give access to the supervisor group.D . Modify the role hierarchy so that all the employees report to the user.View AnswerAnswer:...

Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?A . Evaluation SummaryB . Evaluation DetailsC . Evaluation TrendD . AHT TrendView AnswerAnswer: A Explanation: https://downloads.avaya.com/css/P8/documents/101041729

In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)A . when the users account is locked by administratorsB . when the Changeable option is not enabled under Password PolicyC . when users do not have access to Profile Settings manage permissionsD . when Password Policy...

For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)A . ConfigurationB . System ConfigurationC . Organization ProfileD . License Details interface in Tenant AdministrationView AnswerAnswer: BC

What is the permission that allows a supervisor to administer all the employees?A . Company AdminB . System AdminC . SuperuserD . App AdminView AnswerAnswer: B

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)A . by utilizing the API calls provided by a third partyB . by using Desktop Monitor > Learning ConsoleC . by manually entering into MS...

How can a quality evaluator perform mock evaluations?A . by creating a custom evaluation typeB . by associating a custom evaluation type, while evaluating the interactionC . by selecting 'Normal' as the evaluation type, while evaluating an interactionD . by creating and associating a custom evaluation type, which is flagged...

Where can the Calibration task that have been assigned to Quality Analyst be viewed?A . Evaluate > My AssignmentsB . CalibrationsC . View EvaluationsD . Evaluate > Adhoc EvaluationsView AnswerAnswer: B Explanation: https://downloads.avaya.com/css/P8/documents/101025855 (94)

With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?A . TSAPIB . TAPIC . MLSD . SIPView AnswerAnswer: A