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In which document can the events table be found?A . Troubleshooting Avaya Aura® Call Center EliteB . Programming Call Vectoring Features in Avaya Aura® Call Center EliteC . Administrator Guide tor Avaya Communication ManagerD . Feature Description and Implementation for Avaya Communication ManagerView AnswerAnswer: C

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR). Which command in the vector would invoke NCR when using LAI?A . route-to number 9112920414 with cov y if unconditionallyB . route-to number...

Given the following conditions: ✑ In the Business Advance configuration ✑ During agent surplus conditions ✑ WHEN agents are available ✑ The agent selection method is PAD When a call arrives, how will the Communication Manager interpret the highest priority calls?A . As the highest skill level agent with the...

In which document can the events table be found?A . Troubleshooting Avaya Aura® Call Center EliteB . Programming Call Vectoring Features in Avaya Aura® Call Center EliteC . Administrator Guide for Avaya Communication ManagerD . Feature Description and Implementation for Avaya Communication ManagerView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)

The Status Poll VDN does not respond to a consider locationvector command. Which three reasons are causing this problem? (Choose three.)A . The incorrect Status Poll VDN is defined in BSR application form.B . The Console Permission is NOT enabled.C . The Route-pattern TSC settings has a setting = n.D...

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)A . The BSR Application ID must be set in the VDN form.B . Set the Available Agent Adjustments for BSR to y in the System...

While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command. What is causing this problem?A . Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.B . The location number is not defined in the...

Refer to the exhibit. The reply-bestvector command is applied to which BSR VDN/Vector?A . Status Poll VectorB . Primary VectorC . Interflow vectorD . Adjunct VectorView AnswerAnswer: A

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)A . On the Feature Related System Parameters screen verify the BSR Tie Strategy...

What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?A . The trunk group must beB . 323.C . The FRL settings do not apply to BSE . Set TSC to y and set CA-TSC to “as needed”.F . The ISDN parameters “QSIG/ETSI TSC Extension”...