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What role can an external user have in Jira Service Management?
What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C
What does Mike definitely need?
A portion of the permission scheme used by project HELP is shown: Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can. What does Mike definitely need?A . Project Role (Administrators)B . Project Role (Users)C . Project Role (Service Desk Team)D ....
How can agents efficiently use the feature to share articles as comments with customers?
How can agents efficiently use the feature to share articles as comments with customers?A . By copying and pasting the URLB . By using the 'Share as comment' featureC . By emailing the link separatelyD . By asking customers to search the help centerView AnswerAnswer: B
Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.
Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.A . Allow customers to add anyone on the web as request participants...
How can customers set their preferred language in the Customer Portal?
How can customers set their preferred language in the Customer Portal?A . Through their user profile settings in the portal.B . Language preference is set by the system administrator.C . Customers need to request language changes via support.D . Customers cannot change language settings themselves.View AnswerAnswer: A
