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Which additional connection can definitely be established by the project administrator?
Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown. Which additional connection can definitely be established by the project administrator? A . Option AB . Option BC . Option CD . Option DView AnswerAnswer: A
Which two reports are included by default in Jira Service Management?
Which two reports are included by default in Jira Service Management?A . Time to resolutionB . Code deployment frequencyC . Workload per agentD . Customer satisfactionE . Number of bugs reportedView AnswerAnswer: AC
What must be done to add a collaborator to a project?
What must be done to add a collaborator to a project?A . The collaborator must request access themselvesB . Added by a project or Jira adminC . Automatically added by Jira based on their activityD . None of the aboveView AnswerAnswer: B
You were asked to build a queue for tickets that meet the following criteria:
You were asked to build a queue for tickets that meet the following criteria: - created within the last week - 'Time to resolution' SLA is breached or has 4 hours remaining or less Select the correct JQL query.A . created >= -1w AND "Time to resolution" = remaining("4h")B ....
How is time logged on an issue in Jira?
How is time logged on an issue in Jira?A . Automatically when the issue is createdB . Manually, by entering the time spent on the issue details pageC . By emailing the project managerD . Time cannot be logged in JiraView AnswerAnswer: B
What is a critical consideration when configuring dashboards for team use in JSM?
What is a critical consideration when configuring dashboards for team use in JSM?A . Ensuring all team members have edit rightsB . Customizing the dashboard for each team memberC . Selecting gadgets that provide real-time dataD . Including only default gadgetsView AnswerAnswer: C
What is the significance of setting a project lead in Jira?
What is the significance of setting a project lead in Jira?A . They have global admin rightsB . They are the default assignee for unassigned issuesC . They handle all external user queriesD . They manage the project budgetView AnswerAnswer: B
Keywords are important because they help _______ articles in searches.
Keywords are important because they help _______ articles in searches.A . ignoreB . findC . blockD . highlightView AnswerAnswer: B
Why did this happen?
A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed. Why did this happen?A . The request types have...
You must embed a widget that allows your customers to raise requests and view knowledge base articles.
You must embed a widget that allows your customers to raise requests and view knowledge base articles. Your service project has the following configurations: - Only logged-in users can raise a request. - The request has a single select field to pick a product. - Customers are able to attach...
