ACP-420

What is the purpose of configuring a report series in JSM?A . To create a sequence of reports with common data sourcesB . To schedule report generationC . To secure reports by roleD . To integrate external dataView AnswerAnswer: A

What is the main goal of ticket deflection in the context of a knowledge base?A . To reduce the number of tickets by providing self-help resourcesB . To deflect blame for issuesC . To route tickets to external agentsD . To increase ticket response timesView AnswerAnswer: A

Which method is used to disable service project notifications for all internal users within a specific project?A . Adjust the global permission schemeB . Modify the project's notification scheme to exclude internal rolesC . Turn off all notifications in system settingsD . Internal notifications cannot be disabledView AnswerAnswer: B

What benefit does using the @ mention feature provide in a collaborative environment?A . Increases email trafficB . Reduces the need for meetingsC . Ensures privacy of communicationsD . Enhances real-time collaborationView AnswerAnswer: D

What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C

Which action can be performed as a bulk operation in the issue navigator?A . Change assigneesB . Delete all issuesC . Clone issuesD . A and C onlyView AnswerAnswer: A

Which option best describes how to set the project default language in Jira Service Management?A . It is determined by the server's location.B . Set through the project settings under 'Language Options'.C . Automatically syncs with the browser language of the admin.D . Project default language setting is not available.View...

Under what circumstances might an admin stop supporting a particular language?A . If the language is no longer widely usedB . Due to technical issues with translation accuracyC . If it is no longer legally requiredD . All of the aboveView AnswerAnswer: D

How does integrating Jira with Slack benefit a service team?A . By providing a platform for social interactionsB . By facilitating real-time collaboration and issue updatesC . By automating code deploymentsD . By tracking time spent on issuesView AnswerAnswer: B

Your team dashboard has the 'Service project report' gadget that displays the SLA success rate for two SLAs: 'Time to first response' and 'Time to resolution'. You need the gadget to display another SLA: 'Time to close after resolution'. What action is required to display it?A . Replace the gadget...