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Why would you add an article to multiple categories in a knowledge base?
Why would you add an article to multiple categories in a knowledge base?A . To confuse the readerB . To increase the article's visibilityC . To meet the system's minimum requirementsD . To use up extra storageView AnswerAnswer: B
What do you need to change to meet all requirements?
You need to configure the 'Time to assign' SLA with the following requirements: - Severity 1 issues should be assigned within 4 hours on a 24/7 calendar. - Severity 2 issues should be assigned within 4 hours during business hours. - Regardless of Severity, issues with a Standard Support Level...
What is the main functionality provided by integrating Jira Service Management with Halp?
What is the main functionality provided by integrating Jira Service Management with Halp?A . Automated SLA trackingB . Creating tickets from Slack conversationsC . Managing project resourcesD . Real-time customer feedback analysisView AnswerAnswer: B
What role can an external user have in Jira Service Management?
What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C
Which is a correct method to add request participants?
Which is a correct method to add request participants?A . By the project admin onlyB . Through a preset option on the request formC . Customers can add participants themselves through the portalD . Through a preset option on the request form and Customers can add participants themselves through the...
Where can you view the roles assigned to team members within a project?
Where can you view the roles assigned to team members within a project?A . In the project's 'People' sectionB . In the global settingsC . On the user's profile pageD . In the issue navigatorView AnswerAnswer: A
Where can you view all customers associated with an organization?
Where can you view all customers associated with an organization?A . In the project settingsB . On the organization’s page in JiraC . In the global settingsD . Customers cannot be viewed by organizationView AnswerAnswer: B
Which area of team-managed service project configuration requires no explanation?
You plan to use a team-managed service project for your new IT Service Desk. In preparation, you will run training sessions for your team, who are experts in configuring company-managed service projects. Which area of team-managed service project configuration requires no explanation?A . PermissionsB . WorkflowsC . ApprovalsD . CustomersE...
What is the first step to update the workflow status of an issue from the queue?
What is the first step to update the workflow status of an issue from the queue?A . Select the issueB . Send an email to supportC . Delete the issue and recreate itD . None of the aboveView AnswerAnswer: A
Which of the following is a focus of knowledge base reports in JSM?
Which of the following is a focus of knowledge base reports in JSM?A . Page viewsB . Link clicksC . Feedback ratingsD . All of the aboveView AnswerAnswer: D
