ACP-420

Categories help _______ articles in a way that makes them easier to find.A . hideB . deleteC . organizeD . duplicateView AnswerAnswer: C

What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C

To find issues where the first response SLA was breached, use the JQL function _______.A . SLABreached("First Response")B . SLA("First Response") > 0C . SLAExceeded("First Response")D . SLADuration("First Response")View AnswerAnswer: C

Which reporting tool is best for getting an overview of project health in JSM?A . Filter Results gadgetB . Jira reportsC . External SQL queriesD . Custom API integrationsView AnswerAnswer: B

How can you create a new issue in a Jira Service Project?A . Right-click on the dashboardB . Use the 'Create' button on the top menuC . Send an email to the project adminD . All of the aboveView AnswerAnswer: B

What is necessary to configure email request types in Jira Service Management?A . Custom email serverB . Default Jira notification schemeC . Specific email request type configurationD . Enhanced security settings for emailView AnswerAnswer: C

Where can translations be added and edited in Jira Service Management?A . Directly within each projectB . In the system dashboard under general configurationsC . Through external translation servicesD . Translations are not supportedView AnswerAnswer: A

What is required to manage users and groups at the site level in Jira?A . Jira Admin permissionsB . Project Admin permissionsC . Global permissionsD . Collaborator permissionsView AnswerAnswer: A

How do you assign a request from the queue to a team member?A . By dragging and dropping the request to the team member's nameB . It is automatically assigned by JiraC . By selecting the request and choosing 'Assign'D . Requests cannot be assignedView AnswerAnswer: C

How do Jira admins configure language support for the Customer Portal?A . By installing new pluginsB . Through the internationalization settings in JiraC . Language support is automatically managed by JiraD . By manually translating each pageView AnswerAnswer: B