ACP-420

To ensure users have the right access, _________ must be properly configured in Confluence.A . space settingsB . project rolesC . link settingsD . access permissionsView AnswerAnswer: A

You've added a new issue type to a project. How do you ensure relevant stakeholders receive notifications about it?A . Update the project's notification scheme to include the new issue typeB . Create a new notification scheme for each new issue typeC . No action needed; new issue types use...

How can an admin delete a request type in Jira Service Management?A . From the project settings under Request TypesB . Directly from the issue navigatorC . Deleting is not possible; it can only be disabledD . By contacting Atlassian supportView AnswerAnswer: A

What happens when a customer changes their language setting in the portal?A . It changes the language for all usersB . It only affects the user’s own viewC . It resets the portal to default settingsD . Language settings cannot be changed by customersView AnswerAnswer: B

What is the benefit of grouping request types in the Customer Portal?A . Improves navigation and usability for customersB . Increases the portal’s loading speedC . Decreases the overall securityD . Groups cannot be created in the Customer PortalView AnswerAnswer: B

Which scenario is ideal for using an auto-close rule for incidents after 3 days of inactivity?A . When incidents require immediate follow-upB . When the team operates in multiple time zonesC . When customer feedback is not necessaryD . When resolving low-priority incidents that don't need follow-upView AnswerAnswer: D

You connected a Knowledge Base to your service project and configured it as shown: Which statement is true?A . Searching the Help Center page displays all relevant articles, regardless of labels.B . Filling out the 'Get IT Help' form shows only articles with the 'external' label.C . Searching the Customer...

Why is it important to understand service limits in Jira automation?A . To avoid exceeding cost allocationsB . To prevent rule failures due to overuseC . To ensure compliance with data policiesD . To manage user expectationsView AnswerAnswer: B

What is a benefit of using smart values to manipulate lists in Jira automation rules?A . Creating bulk user accountsB . Automatically updating multiple issues at onceC . Scheduling reportsD . Encrypting sensitive dataView AnswerAnswer: B

What is an effective strategy for setting up notifications for team members?A . Enable all notifications for transparencyB . Customize notifications based on role and project involvementC . Disable all notifications to avoid distractionD . Only enable notifications for project leadsView AnswerAnswer: B