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Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)
Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)A . The incident will not be shown in the default 'Open incidents' queue.B . The incident cannot...
Which of the following is not a part of managing project roles?
Which of the following is not a part of managing project roles?A . Assigning users to rolesB . Creating new roles at the project levelC . Managing role permissionsD . Setting up global permissionsView AnswerAnswer: D
Based only on the above, which statement is true?
Your Customer Satisfaction (CSAT) scores are based on a 'Support Level' custom field, with three values: Platinum Support, Silver Elite, Standard. Review the custom report below. Based only on the above, which statement is true?A . Scores are lowest for Standard for this time period.B . More Platinum Support customers...
Identify the two configurations that must be changed to meet the requirement?
Up to now, your service projects were used by internal employees only. Everyone, including both agents and internal customers, received only standard Jira notifications when issue events occurred. Now, external customers will begin using the projects. You want them to receive only Jira Service Management notifications and only when their...
What is the shortcut for creating a new issue in Jira?
What is the shortcut for creating a new issue in Jira?A . Ctrl + NB . Alt + CC . Shift + ND . None of the aboveView AnswerAnswer: A
Which component is necessary when configuring a custom rule to act based on specific issue updates?
Which component is necessary when configuring a custom rule to act based on specific issue updates?A . TriggerB . ConditionC . ActionD . All of the aboveView AnswerAnswer: D
What is the first step in configuring a new SLA in Jira?
What is the first step in configuring a new SLA in Jira?A . Determine the conditions for starting and stopping the SLA timerB . Create a new calendar for the SLAC . Set the SLA goals based on customer expectationsD . Assign the SLA to specific request typesView AnswerAnswer: A
The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.
The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.A . "Time to Assign" > elapsed("6m") AND...
How many requirements can be satisfied in the workflow and only by a Jira administrator?
change status 'Escalated' to 'In Progress' when viewed by Jira users who are not agents How many requirements can be satisfied in the workflow and only by a Jira administrator?A . 1B . 2C . 3D . 4E . 5View AnswerAnswer: C
What is the main benefit of grouping customers into organizations?
What is the main benefit of grouping customers into organizations?A . Easier global permissions managementB . It automatically assigns them to all projectsC . Simplifies communication and management of permissionsD . None; it’s merely for sorting purposesView AnswerAnswer: C
