An insight is NOT just reporting what you heard in the conversation, but insteadis a ______________________that identifies a customer need and explains why. Note: There are 1 correct answers to this question.

An insight is NOT just reporting what you heard in the conversation, but insteadis a ______________________that identifies a customer need and explains why. Note: There are 1 correct answers to this question.
A . Expertise
B . Statement
C . Confidence

Answer: B