A business unit uses e-commerce with a strong password policy. Many customers complain that they cannot remember their password because they are too long and complex. The business unit states it is imperative to improve the customer experience. The information security manager should FIRST.

A business unit uses e-commerce with a strong password policy. Many customers complain that they cannot remember their password because they are too long and complex. The business unit states it is imperative to improve the customer experience. The information security manager should FIRST.
A . Change the password policy to improve the customer experience
B . Reach alternative secure of identify verification
C . Recommended implementing two-factor authentication.
D . Evaluate the impact of the customer’s experience on business revenue.

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Answer: C